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IndependentK Author

Level 1

5 points

App Store asks me to do a touch ID to install - when I do that - nothing happens

Trying to get a program in the app store and it asks me to do a touch ID to install - when I do that - nothing happens

[Re-Titled by Host]

iPhone 6, 12

Posted on Feb 12, 2019 10:41 AM

Top-ranking reply

i_rina

Community Specialist

Posted on Feb 13, 2019 2:10 PM

Hi IndependentK,

Thanks for coming to Apple Support Communities for help today. It sounds like you are unable to purchase an app using Touch ID.

Check out: If Touch ID isn't working on your iPhone or iPad. If you do turn off Touch ID, you'd need to set up a password preference again: Manage your iTunes Store and App Store password preferences.

If Touch ID still isn't working after following all the steps, contact support.

Have a fantastic day!

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App Store asks me to do a touch ID to install - when I do that - nothing happens

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