unlocked phone is now locked in Italy

Thank you! I called Tracfone via Skype in a noisy Italian bar. Pedro helped me when I was able to explain the problem with your help. It will be Monday before they can complete unlocking the phone. Pedro was polite, cheerful and most of all helpful! Crossed fingers. I am still angry at Best Buy. The salesperson knew I wanted an unlocked phone so it would work in Italy.

This may be helpful. It is almost impossible to contact Tracfone from Italy with no phone service. They suggest Skype, but I am finding WiFi in a library. I will try putting this under a post agin on their Facebook page.

Best Buy replied to me and offered to replace the phone when I returned to the US. According to their reply, even after Tracfone unlocks it, it probably won’t work in Italy. They claim they train their team ad there are many foreign students in my town who are interested in these phones. The young man who sold me the phine ibviously was not trained as we had a long discussion about Italy. He had been an opera major and switched to business. Anyway, he knew I wanted to use the phone in Italy. So my optimism of last night is shattered.

I asked them to clarify, but it is too early to get a reply. I guess I will continue to wait for a reply with unlock directions from Tracfone. If that doesn’t work, then I need to think of another phone. I am living alone until my husband (with no smartphone) arrives. I bought the iPhone because it was a better camera and the people who tried unsuccessfully to fix my Moto G4 said it was easier to fix iPhones.

Gir sure! That's what I told them. I remember the salesperson. We had a long talk about Italy. He had been an opera major and switched to business. He had ancestral ties to Italy. He had traveled there once and wanted to return. He knew what I planned go do with the phone!