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I can’t convert my file to an AAC and absolutely nothing is working

so I’m trying to turn this sound effect I have into a text tone. It’s in my music folder and I can’t get it into my tones and it won’t let me convert it into an AAC file. All options are greyed out and yes, I did put my import settings as “AAC Encoder” but it still stays greyed ou. Please help me. It shouldn’t be this difficult to change a simple text tone!

iPhone XS Max, 12

Posted on Feb 14, 2019 1:09 PM

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Question marked as Top-ranking reply

Posted on Feb 14, 2019 1:58 PM

Have you followed these steps exactly?


Create a ringtone in iTunes

  1. Select a track to use as the source. You cannot use an Apple Music item, or anything that is in the cloud.
  2. On the Get Info > Options tab set start and stop times no more than 40 seconds apart, or 30 seconds for text tones.
  3. Under Edit (Win) or iTunes (Mac) > Preferences > General tab > Import Settings choose AAC Encoder > High Quality 128k.
  4. Use File > Convert > Create AAC version.
  5. Reset the start and stop times on the original track.
  6. Right-click on the new copy and click Show in Windows Explorer or Finder.
  7. Delete the new entry from the library without sending to the recycle bin/trash.
  8. Change the file extension from .m4a to .m4r. (You may need to adjust folder options to see the extensions.)
  9. If running iTunes 12.7 or later you should move the file into <Media Folder>\Tones.


Will the track in question play in iTunes at the start of step 1? Is the file selected when you get to step 4?


tt2

16 replies
Question marked as Top-ranking reply

Feb 14, 2019 1:58 PM in response to kristijan93

Have you followed these steps exactly?


Create a ringtone in iTunes

  1. Select a track to use as the source. You cannot use an Apple Music item, or anything that is in the cloud.
  2. On the Get Info > Options tab set start and stop times no more than 40 seconds apart, or 30 seconds for text tones.
  3. Under Edit (Win) or iTunes (Mac) > Preferences > General tab > Import Settings choose AAC Encoder > High Quality 128k.
  4. Use File > Convert > Create AAC version.
  5. Reset the start and stop times on the original track.
  6. Right-click on the new copy and click Show in Windows Explorer or Finder.
  7. Delete the new entry from the library without sending to the recycle bin/trash.
  8. Change the file extension from .m4a to .m4r. (You may need to adjust folder options to see the extensions.)
  9. If running iTunes 12.7 or later you should move the file into <Media Folder>\Tones.


Will the track in question play in iTunes at the start of step 1? Is the file selected when you get to step 4?


tt2

Feb 14, 2019 5:35 PM in response to kristijan93

Have you changed the file extension from .m4a to .m4r and removed the entry from the iTunes database such that this is now an independent file? Once that is done you should be able to drag and drop from Finder onto the device where it appears in the iTunes sidebar. That should cause to file to be added to the device where it should then appear as a custom ringtone.


tt2

Mar 17, 2019 9:56 AM in response to turingtest2

Never mind this issue anymore. I have an issue with my XS Max and I’m unable to create another support question. My XS Max alwyas blacks out for absolutely no reason, it doesn’t die, it doesn’t shutdown, the screen goes black and the only thing I can do to bring it back is to force shutdown. I’m fed up with it because it’s happening way too often. Absolute joke of a phone. Wasting all this money for it just to shut down and be useless for no reason. It’s brand new, I don’t see what could cause this issue

I can’t convert my file to an AAC and absolutely nothing is working

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