CarPlay Issues on iOS 12.1.4 (XS MAX)

CarPlay stopped working after a month of use on my 2016 VW Passat SEL. I’ve contacted the dealership and found in other threads where other users in newer and various models having this issue as well.


Specific error on my car: “Connecting with Apple CarPlay. This device can no longer be used as a source in “Media”


then it goes into a loop of “App-Connect: iPhone connection cancelled.” “Connection failed. Please check if your mobile device is unlocked.” when my phone is indeed unlocked


I’ve tried restoring my phone twice. Updated to the latest ios (that supposedly had CarPlay bug fixes), purchased an official apple charger, and even rebooted my VW audio unit (helped power button down about 10 seconds to reboot”)


no luck and haven’t seen any updated posts about this issue. Anyone get a resolution to this yet?

iPhone XS Max, 12

Posted on Feb 15, 2019 1:00 AM

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12 replies

Feb 19, 2019 9:07 AM in response to abelaleckzander

I recently purchased a 2019 Honda HRV - love this car! However, upon the update to 12.1.4 my Apple phone - Apple CarPlay no longer works. I have the appropriate power cord (Apple Brand) and even took the car to the dealership for assistance. No one there could determine the issue or assist with reconnecting. Does anyone know how to solve this issue?


I was between a Toyota and the Honda and chose the Honda because of the Apple CarPlay feature!

Mar 8, 2019 10:49 AM in response to abelaleckzander

I just bought a 2018 Mazda CX-5 and had the car play installed worked great until the most recent update of 12.1.4 and now it connects and then when I make or receive a call it connects for a minute or so but then it acts as though the call drops even though the caller can still hear me but I can’t hear them. I ya e to unplug my phone and let it revert back to Bluetooth with the Mazda system. For the extra money I paid for car play I now wish I hadn’t! Thinking it must be a software problem.

Apr 24, 2019 12:52 AM in response to kelly.jump

Same here. Mazda 6 Carplay worked fine (despite Spotify never really working great here) but since iOS 12.2 calls are dropping around 1 minute speak time, google maps cause a system freeze and Spotify... Well, never really works. I work in IT, I ran all troubleshooting steps, nothing helps.


Thinking hard on switching the plattform back to Windows and leaving the iPhone after 11 years and getting an android because the non premium OS DOES WORK JUST FINE with android auto, I've tried it with a random Android phone.

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CarPlay Issues on iOS 12.1.4 (XS MAX)

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