I pad 2

You can try to follow the directions in this link EXACTLY, but if the iPad requires an Apple ID and Password that you do not know or have, return the iPad for full refund as it was clearly not prepared properly for a new user.

Follow this link EXACTLY: https://support.apple.com/en-us/HT204306

Its a British email. It likely belongs to the person who sold you the iPad. You will need to contact them so they can remove it from their account.

Activation lock cannot be bypassed. You will require the password for that Apple ID or for the owner of that Apple ID to remove it from heir account.

Turn off Find My iPhone Activation Lock - Apple Support

Sorry this happened. This is yet another example of deals too good to be true, which as you've now learned wan't a good deal at all. Multiple times a day people come here asking how to bypass activation lock in the iPad they just got from eBay. DON'T buy a used iPad on eBay. Here's a link to Apple Refurbished options. Buying a refurbished iPad directly from Apple comes with a warranty and is guaranteed to be ready to be activated.

https://www.apple.com/shop/refurbished/ipad?afid=p238%7CgdBmhqj1-dc_mtid_1870765e38482_pcrid_78408974885691_&cid=aos-us-kwbi-ipad--slid--apple+refurbished+ipad-be-product-

You need to follow the steps exactly. When plugged into the computer, you need to reboot the iPad to set it to recovery mode. If you are getting the same message, then you are not doing it correctly.

Make sure you have an up to date version of iTunes on your computer.

If you have not done so, try it a few more times. If iTunes is unable to restore it after a few tries, then it very likely has a hardware issue, that cannot be resolved.

I would return it to the seller, for a refund.

Otherwise, a trip to an Apple Store, or Authorized Service Provider would be required.

It depends on what is wrong with it.

If they find some hardware issue that needs repair, they would probably charge you, but you can deny the repair if you don't want to pay.

You will not be obligated to pay unless you want the fix.

If it only requires a restore on iTunes, then you will likely not be charged.

It's indicating your iPad is Activation Locked to someones Apple ID. If you don't know this person or can't reach them, you can't use the iPad and Apple will NOT bypass activation lock for ANYONE other than the person who put the lock there and can prove by receipt they are the original owner of the iPad.

The screen shot she sent you is worthless. She must remove the device from iCloud and the device needs to be reset back to factory for you to use it. If she can't do that, again, it's worthless to you.

Interesting. You edited out the information showing the iPad is activation locked. Why did you do that? It's ACTIVATION LOCKED. You can't get past that. And the screen shot you showed she sent you, means absolutely nothing. Either she removes the device from the cloud per the link posted above or you need to give up on using this device. And Apple isn't going to remove the device from iCloud. You don't know the Apple ID or Password. So they won't remove it at all.

Without the original owner’s Apple ID and password to unlock the device to reset it to a default, factory state, there is no way you will ever get that iPad to work.

Apple will not help to defeat Activation Lock, either.

If you cannot get help from the person who sold you this device, try and return this iPad and attempt to get your money back as, currently, you have a useless electronic paperweight.

Next time purchase a new or refurbished iPad from Apple or purchase a new iPad from an Apple authorised reseller, or if you insist on purchasing used Apple mobile devices, do a search for a reputable Apple product reseller that sell older Apple products that are known to be “clean” and Activation Lock free.

Somebody like this.

https://www.powermax.com/new/apple/ipad/

I have been buying used Apple Products from this store/online store for many years.

Best of Luck to You!

OK....sorry. The face remains you bought an Activation Locked iPad which you can do nothing with unless the person who put the activation lock on the device removes it. I could be the person you bought it from and if it is get them to do it. If however, the person you bought the iPad from cannot remove activation lock, there's a high probability you purchased a stolen iPad and the seller won't be able to help you at all.

OK....sorry. The fact remains you bought an Activation Locked iPad which you can do nothing with unless the person who put the activation lock on the device removes it. It could be the person you bought it from and if it is get them to remove Activation Lock. If however, the person you bought the iPad from cannot remove activation lock, there's a high probability you purchased a stolen iPad and the seller won't be able to help you at all.

Howarduk82,

That is a normal way to inform the user that the device is linked to a user with that email address. Of course the email address is masked for security reason. If you're the owner, you should know exactly what that email address is.

Unless you can obtain the Apple ID and password of the original owner of this iPad, this iPad is totally useless to you.

You will never, ever get this iPad working for you.

Activation Lock is an anti-theft/data privacy feature. It cannot be circumvented.

I bought off eBay so I could maybe get money back from them it's long winded I know .

Just be sure you pay attention to deadlines, that's the number of days you must wait before filing a complaint to Ebay. I have a friend who got burned (buying the 1st gen iPhone when it came out some 12 years ago). She complained to Ebay but they told her to give it more time. She waited longer and passed the deadline to file a complaint. Long story short, she was out $600+ and never went back to Ebay.