macbook pro waking from sleep issues

Question

Level 3

771 points

macbook pro waking from sleep issues

Hi, I have a mid 2012 13" MacBook Pro, 2.5GHz i5 processor. Coming out of sleep was fine until I upgraded to Mojave.

Computer seems frozen when I try to wake by opening the lid evidenced by a cursor that won't move. I have to push and hold the start button to force a shut down, then push the start button to start. Then it starts normal.

This occurs when I sleep either by closing the lid, using the menu to sleep, or logging out of my user account and using the screen button to sleep.

MacBook Pro 13", 10.14

Posted on Feb 19, 2019 6:34 AM

Reply

Answer 1

chris_g1

Community Specialist

Feb 20, 2019 11:08 AM in response to John Luke1

Hi John Luke1,

Thanks for using Apple Support Communities. It sounds like you’re having trouble waking your Mac up from sleep. I’m happy to help.

I suggest resetting the SMC and NVRAM/PRAM on your Mac:

How to reset the System Management Controller (SMC) on your Mac - Apple Support

Reset NVRAM or PRAM on your Mac - Apple Support

Restarting your Mac in safe mode may also help:

Use safe mode to isolate issues with your Mac - Apple Support

Cheers.

Reply

Answer 2

John Luke1 Author

Level 3

771 points

Feb 20, 2019 2:11 PM in response to chris_g1

Hi, thanks. I tried resetting the SMC, PRAM, and did a safe boot. I can't tell if this solved the problem, as my MacBook Pro would wake from sleep after a brief time normally, it only had the issues when waking from sleep after an overnight sleep. I can sleep it tonight, and try to wake next morning.

I did notice something else, this may or may not have been happening all along and I never noticed it before. Turning off via the menu only makes the screen go mostly dark, not totally off, and the cursor stays illuminted and can be moved around. I have to press and hold the start button for 5 seconds to really shut the computer off.

Reply

Answer 3

John Luke1 Author

Level 3

771 points

Feb 21, 2019 10:56 AM in response to chris_g1

Update- I had a chance to try to wake it from sleep after overnight. Same problem. Screen displays a frozen cursor when I open the lid and press a key to try to wake it up.

I have to press the power button for about 10 seconds to force it to turn off and then on. Seems that resetting the SMC and NVRAM/PRAM did not fix my issue.

Reply

Answer 4

John Luke1 Author

Level 3

771 points

Feb 20, 2019 2:42 PM in response to John Luke1

Edit- computer does shut down.

It just takes longer shutting down when logged in as a user compared to shutting down from the login screen.

Reply

Answer 5

raina_b22

Community Specialist

Feb 23, 2019 9:12 AM in response to John Luke1

John Luke1,

Thanks for the additional information. At this point, I’d suggest creating a backup, and then reinstalling macOS to further isolate whether this is a software or hardware issue.

How to back up your Mac - Official Apple Support

How to reinstall macOS from macOS Recovery - Apple Support

Take care.

Reply

macbook pro waking from sleep issues

Similar questions