Well i bought Iphone XR 128 G from Apple store in Boston 3 weeks ago for my brother,, who lives outside the states.. we found few hardware flaws;
Now i would like to know what are we suppose todo as we just purchased the phone and we dont live in the states ...
iPhone XR
https://store.apple.com/Catalog/Images/worldwidewarranty.html
read the below I highlighted what you need to see..
OBTAINING WARRANTY SERVICE
Please access and review the online help resources referred to in the documentation accompanying this hardware product before requesting warranty service. If the product is still not functioning properly after making use of these resources, please contact the Apple representatives or, if applicable, an Apple Authorised Service Provider located using the information provided in the documentation. An Apple representative or Apple Authorised Service Provider will help determine whether your product requires service and, if it does, will inform you how Apple will provide it. Apple or its Apple Authorised Service Providers will provide warranty service on products that are tendered or presented for service during the Warranty Period, as permitted by law. If the product is portable, meaning that it can operate independently without a power cord, you may obtain warranty service worldwide. However, service will be limited to the options available in the country where service is requested. If the product is not portable, warranty service may be restricted to the country where the product is purchased. Service options, parts availability and response times will vary according to country. You may be responsible for shipping and handling charges if the product cannot be serviced in the country it is in. In accordance with applicable law, Apple may require that you furnish proof of purchase details and/or comply with registration requirements before receiving warranty service. Please refer to the accompanying documentation for more details on this and other matters on obtaining warranty service.
https://store.apple.com/Catalog/Images/worldwidewarranty.html
read the below I highlighted what you need to see..
OBTAINING WARRANTY SERVICE
Please access and review the online help resources referred to in the documentation accompanying this hardware product before requesting warranty service. If the product is still not functioning properly after making use of these resources, please contact the Apple representatives or, if applicable, an Apple Authorised Service Provider located using the information provided in the documentation. An Apple representative or Apple Authorised Service Provider will help determine whether your product requires service and, if it does, will inform you how Apple will provide it. Apple or its Apple Authorised Service Providers will provide warranty service on products that are tendered or presented for service during the Warranty Period, as permitted by law. If the product is portable, meaning that it can operate independently without a power cord, you may obtain warranty service worldwide. However, service will be limited to the options available in the country where service is requested. If the product is not portable, warranty service may be restricted to the country where the product is purchased. Service options, parts availability and response times will vary according to country. You may be responsible for shipping and handling charges if the product cannot be serviced in the country it is in. In accordance with applicable law, Apple may require that you furnish proof of purchase details and/or comply with registration requirements before receiving warranty service. Please refer to the accompanying documentation for more details on this and other matters on obtaining warranty service.
There is nothing you can do unless you return the phone to somebody you know in the USA and have them deal with it. That's a problem with buying a phone in a different country. Apple also won't handle international shipments.
http://www.apple.com/legal/warranty/products/iphone-english.html
"IMPORTANT RESTRICTION FOR iPHONE AND iPAD SERVICE.
Apple may [read as almost certainly will] restrict warranty service for iPhone and iPad to the country where Apple or its Authorized Distributors originally sold the device."
Actually i went to apple store here in Milan italy.. and they told me to bring the phone to them and if something is wrong with it they will change the whole unit.. apparently with portable products it has warranty worldwide for 1 year..
Okay guys soo i have a good news.. they changed the phone but only the phone not the entire box.. they had a small box only a phone inside that is US version.. in the beginning they wanted to fix the camera under the warranty. Which mean the warranty is international :).. but when I insisted that I want a new unit. They said they will check if they have US one and they can only give me a new phone but i will keep the old accessories.. only in the US they would change the entire thing..
The warranty document you cite is for computers. It does NOT apply to iPhones. The iPhone warranty explicitly states that service may be limited to the country of original sale.
Yes, we will be really interested to hear the results of you doing that. People say things such as "there is no worldwide warranty for all portable products'* but in fact that is not what the warranty says (as I posted earlier). From discussions here it just seems Apple always invokes their exception clause where they "may" , but not necessarily have to, restrict coverage. I just think we haven't seen a case where they have been willing to do warranty coverage in another country. I am guessing it might be possible if it was a simple case such as a broken screen but for most other repairs Apple replaces the entire unit with a refurbished one. Cellular devices may have region-specific components and I suspect Apple stores only stock models specific to that region. Basically, Apple Italy won't have a US phone to give you as a replacement and neither do they want to be stuck with a US phone in Italy.
Keep us posted.
*In fact this statement may also be in error because "portable devices" include iPods but those are not mentioned in that warranty exclusion.
Let us know what they do after you bring the iPhone in. No, there is no worldwide warranty for all portable products.
I am going tomorrow with the phone🤞.. but as i said when i went to apple store few days ago they told me to bring the phone even if its bought from US. Its still covered by warranty.. and from me if they replaced it with eurpean iphone is even better for me.. I will keep you updated..
Unfortunately I cannot see the path you followed to get to that link (and backing up the URL does not work). You have to be careful you were not following a path for a computer warranty. That is not the same as a cellular mobile device warranty.
Even so, note this line from the document you linked: "However, service will be limited to the options available in the country where service is requested."
The old one and the new one.. pray with me that the new one stays good 🤞
so what are the service replacement units ? Are those phones are the same as the new ones ? Or its like refurbished.. because I specifically asked about that.. and he said its new..
They may be new or they may be refurbished. No one at the stores knows the answer to that.
And this is because they sell European iphone way more expensive, beside the accessories are different.. and the told me the the way its build inside is different from the US. It has different manufacturing standards.. he didnt want to tell me which are better..
Sounds to me that you aren’t going to a corporate Apple Store because you are getting a lot of misinformation:
manufacturing defects with Iphone XR
