iCloud backup not working on all my devices

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Level 1

21 points

iCloud backup not working on all my devices

Hi,

For two weeks now my devices (2 iPads, one iPhone XS) have not been updated to iCloud. When I try to manually initiate the backup (by tapping on "Backup now", it seems to start, only to stop after a fraction of a second, with the following error message:

The last backup could not be completed

So far I have checked/tried the following:

logged into iCloud from a browser: works fine
reset connection settings
logout/log in from iCloud
restart device
disable/enable back up
checked available iCloud storage (about 1TB left)

Nothing seems to work, and it's affecting all my devices, which are on three different iOS versions:

iPad Air: 12.1.1
iPad Pro 10.5: 12.1.3
iPhone XS: 12.1.4

Does anyone have an idea what could potentially block my backup?

Thanks,

Marc

iPhone XS

Posted on Feb 19, 2019 10:54 AM

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Answer 1

Best reply

Demo

Level 10

166,507 points

Feb 19, 2019 11:24 AM in response to marcbybron

I have issues from time to time with iCloud backups, but I am always able to get them to work successfully in the end. Have you tried resetting ALL settings? I know that you reset network settings, but you could give that a try on one device.

When you reset all settings, you have to go back and enter all of the device settings again. It isn’t the end of the world, but it takes some time to get everything the way that it was and it does remove all WiFi network passwords so if you use Keychains with iCloud, you lose the passwords on all of your devices and you will have to join previously know networks all over again on each device.

I just can’t imagine why iCloud backups fail on all of your devices. That would seem to indicate to me, corruption in your iCloud account since it happens on all three devices.

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Answer 2

Demo

Level 10

166,507 points

Feb 19, 2019 12:06 PM in response to marcbybron

I have no idea what could be affecting your account. Nothing else makes sense to me other than the account being corrupt, but what do I know?

You should probably contact Apple and ask them for help. If you live near an Apple Store, you could make an appointment at a Genius Bar and get help that way. If you have the Apple Support app, (available in the App Store) you can get support that way as well.

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Answer 3

Feb 19, 2019 9:10 PM in response to marcbybron

I had the same problem. I created a new iCloud account and backup to that new iCloud account. If that works, then the issue is most likely on the iCloud server. You can follow up with apple support and describe all these steps.

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Answer 4

marcbybron Author

Level 1

21 points

Feb 22, 2019 5:49 PM in response to Demo

After back and forth with the engineering team, sending log files, I am now able to do backups again.

The engineers had to "fix" my iCloud account. I didn't get more information about what needed to be fixed, but it's working again now.

Thanks for listening to my issues.

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Answer 5

Demo

Level 10

166,507 points

Feb 19, 2019 11:01 AM in response to marcbybron

Since it affects all of your devices, and looking at everything you have tried, the next thing I would suggest is to either try another WiFi network or power cycle your home router/modem.

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