I'm having an issue where I can't add more websites to the top sites. I added 4 when I just got my iMac and it saved those, I've been trying to add more since then and it saves them, I can see and click the thumbnails, but once I shut down Safari and start it up again it reverts to the original four. I tried changing the quantity of top site websites in the preferences and it didn't help.
Anyone have any ideas?
iMac 21.5" 4K, 10.14
That is correct.
macOS Mojave: Contents of Safari folder are not easily accessible by users.
Go step by step and test.
1. Remove unknown and third party installed extensions and test
https://support.apple.com/guide/safari/use-safari-extensions-sfri32508/mac
2. Clear Website Data and test.
“Remove stored cookies and data: Click Manage Website Data, select one or more websites,
then click Remove or Remove All.”
https://support.apple.com/en-us/HT204098
3 Start up in Safe Mode. This will remove some system caches and perform a minor level Disk Repair.
Once in Safe Mode, click the “Restart” button at the bottom.
https://support.apple.com/en-us/HT201262
Launch Safari holding the shift key down. This will start Safari in Safe Mode and now test.
Run EtreCheck to see whether there is any adware installed or not.
Download EtreCheck: https://etrecheck.com/maspro and post the report here if you wish.
Adware removal step is built-in with a “Remove” button.
Click, “Free Download” button and then “Click to download” button,
open Downloads folder, click on it to open, and then select ”Open”.
Click on the bouncing EtreCheck icon in the Dock.
“Choose a problem” from the popup menu box, and then “Start EtreCheck” in the dialog.
Click “Share Report” button in the toolbar and select “Copy report”.
Please post the report here when you reply.
Go step by step and test.
1. Empty Caches from Develop menu.
Safari > Preference > Advanced
Checkmark the box beside "Show Develop menu in menu bar".
Develop menu will appear in the Safari menu bar.
Click Develop and select "Empty Caches" from the dropdown.
Safari Develop menu https://support.apple.com/guide/safari/use-the-safari-develop-menu-sfri20948/mac
2. Deleting the TopSites.plist may help.
Activate Finder by clicking on an empty spot on the Desktop.
Click "Go" menu in the Finder menu bar and choose Library from the dropdown.
Click open Safari folder. Scroll down the list.
Right click on the TopSites.plist and choose "Move to Trash"
Close the window and restart the Mac. Test.
If you go to Finder, hold down the option/alt key while selecting the Go menu item. Select Library. You don't have a Safari folder in that Library?
Part 2
Mounted Volumes:
disk2s1 - Macintosh HD 1.03 TB (799.12 GB free)
APFS
Mount point: /
disk2s4 - VM [APFS VM] (Shared - 2.15 GB used)
APFS
Mount point: /private/var/vm
Network:
Interface en0: Ethernet
Interface en1: Wi-Fi
802.11 a/b/g/n/ac
Interface en4: Bluetooth PAN
Interface bridge0: Thunderbolt Bridge
System Software:
macOS Mojave 10.14.3 (18D109)
Time since boot: Less than an hour
Security:
GatekeeperEnabled
System Integrity ProtectionEnabled
System Launch Agents:
[Not Loaded] 17 Apple tasks
[Loaded] 179 Apple tasks
[Running] 103 Apple tasks
System Launch Daemons:
[Not Loaded] 38 Apple tasks
[Loaded] 185 Apple tasks
[Running] 112 Apple tasks
Launch Agents:
[Running] jp.co.canon.ScanGearMF.appl.Canon-MFSU-Agent.plist (Canon Inc. - installed 2018-10-29)
[Running] jp.co.canon.CUPSCAPT2.BG.plist (Canon Inc. - installed 2018-09-04)
[Not Loaded] com.teamviewer.teamviewer_desktop.plist (TeamViewer GmbH - installed 2019-01-08)
[Running] jp.co.canon.ScanGearMF.appl.Canon-MF-Scan-Agent.plist (Canon Inc. - installed 2018-10-29)
[Not Loaded] com.teamviewer.teamviewer.plist (TeamViewer GmbH - installed 2019-01-08)
Launch Daemons:
[Not Loaded] com.teamviewer.teamviewer_service.plist (TeamViewer GmbH - installed 2019-01-08)
[Loaded] com.teamviewer.Helper.plist (TeamViewer GmbH - installed 2018-12-07)
[Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2019-02-05)
User Login Items:
Viber.app (Viber Media Inc. - installed 2019-02-08)
(/Applications/Соціальні мережі/Viber.app)
WhatsApp.app (App Store - installed 2019-01-07)
(/Applications/Соціальні мережі/WhatsApp.app)
Internet Plug-ins:
QuickTime Plugin: 7.7.3 (installed 2018-11-30)
Safari Extensions:
Ghostery Lite Content Blocker - App Store (installed )
Ghostery Lite UI - App Store (installed )
Time Machine:
Time Machine Not Configured!
Performance:
System Load: 1.54 (1 min ago) 2.96 (5 min ago) 1.61 (15 min ago)
Nominal I/O speed: 2.99 MB/s
File system: 21.17 seconds
Write speed: 628 MB/s
Read speed: 1465 MB/s
CPU Usage:
Type Overall
System 6 %
User 9 %
Idle 85 %
Top Processes by CPU:
Process (count) CPU (Source - Location)
Other processes 46.83 % (?)
EtreCheck 4.09 % (App Store)
accountsd 2.31 % (Apple)
trustd 1.77 % (Apple)
com.apple.iCloudHelper 0.96 % (Apple)
Part 3
Top Processes by Memory:
Process (count) RAM usage (Source - Location)
EtreCheck 572 MB (App Store)
App Store 273 MB (Apple)
Mail 239 MB (Apple)
Viber 233 MB (Viber Media Inc.)
Safari 157 MB (Apple)
Top Processes by Network Use:
Process Input / Output (Source - Location)
commerce 249 KB / 3 KB (Apple)
mDNSResponder 149 KB / 69 KB (Apple)
com.apple.iCloudHelper 34 KB / 8 KB (Apple)
Viber 27 KB / 9 KB (Viber Media Inc.)
WhatsApp 28 KB / 5 KB (App Store)
Virtual Memory Information:
Available RAM 3.45 GB
Free RAM 1.11 GB
Used RAM 4.55 GB
Cached files 2.35 GB
Swap Used 0 B
Software Installs (past 30 days):
Install Date Name (Version)
2019-02-01 Full Deck Solitaire (1.78)
2019-02-01 Domino (13.0.3)
2019-02-01 Solitaire, Spider & Freecell (4.1.4)
2019-02-01 Spider (4.1.5)
2019-02-01 Mahjong Solitaire Epic (2.3.0)
2019-02-01 Spider Solitaire Box (8.3.1)
2019-02-01 Super Stickman Golf 3 (1.7.14)
2019-02-01 Tank 90 (3.0.2)
2019-02-01 The Unarchiver (4.0.0)
2019-02-01 Open All Files (1.0.5)
2019-02-04 Telegram (4.9.5)
2019-02-06 MRTConfigData (1.39)
2019-02-07 Canon CAPT Printer Driver (10.0.0)
2019-02-08 Gatekeeper Configuration Data (162)
2019-02-11 Canon ScanGear MF (2.14.0)
2019-02-11 Canon MF Printer Driver (10.11.1)
2019-02-12 好压 (1.2.3)
2019-02-12 Microsoft Remote Desktop (10.2.7)
2019-02-20 The Ebook Converter (11.0)
2019-02-20 The Spreadsheet Converter (11.0)
2019-02-20 Adblock Plus (2.0.4)
2019-02-21 EtreCheck (5.1)
Diagnostics Information (past 7 days):
Directory /Library/Logs/DiagnosticReports is not accessible without Full Drive Access.
End of report
Thank you for your reply!
Forgot to mention, already tried emptying caches, didn't help, tried it again, still no go.
I don't have the Safari folder in my Library (running Mojave)
You are welcome.
Okay,
Ran the check, posting the report
EtreCheck version: 5.1 (5020)
Report generated: 2019-02-21 12:49:32
Download EtreCheck from https://etrecheck.com
Runtime: 1:41
Performance: Excellent
Sandbox: Enabled
Full drive access: Disabled
Problem: Other problem
Description:
Safari top sites not working correctly
Major Issues:
Anything that appears on this list needs immediate attention.
No Time Machine backup - Time Machine backup not found.
Minor Issues:
These issues do not need immediate attention but they may indicate future problems.
Limited drive access - More information may be available with Full Drive Access.
Hardware Information:
iMac (Retina 4K, 21.5-inch, 2017)
iMac Model: iMac18,2
1 3,4 GHz Intel Core i5 (i5-7500) CPU: 4-core
8 GB RAM - Upgradeable
BANK 0/DIMM0 - 4 GB DDR4 2400 ok
BANK 1/DIMM0 - 4 GB DDR4 2400 ok
Video Information:
Radeon Pro 560 - VRAM: 4096 MB
iMac 4096 x 2304
Drives:
disk0 - APPLE HDD HTS541010A9E632 1.00 TB (Mechanical - 5400 RPM)
Internal SATA 3 Gigabit Serial ATA
disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
disk0s2 [APFS Fusion Drive] 1000.00 GB
disk2 [APFS Virtual drive] 1.03 TB (Shared by 4 volumes)
disk2s1 - Macintosh HD (APFS) (Shared - 221.33 GB used)
disk2s2 - Preboot (APFS) [APFS Preboot] (Shared)
disk2s3 - Recovery (APFS) [Recovery] (Shared)
disk2s4 - VM (APFS) [APFS VM] (Shared - 2.15 GB used)
disk1 - APPLE SSD SM0032L 28.00 GB (Solid State - TRIM: Yes)
Internal PCI-Express 8.0 GT/s x2 NVM Express
disk1s1 - EFI [EFI] 315 MB
disk1s2 [APFS Fusion Drive] 27.69 GB
disk2 [APFS Virtual drive] 1.03 TB (Shared by 4 volumes)
disk2s1 - Macintosh HD (APFS) (Shared - 221.33 GB used)
disk2s2 - Preboot (APFS) [APFS Preboot] (Shared)
disk2s3 - Recovery (APFS) [Recovery] (Shared)
disk2s4 - VM (APFS) [APFS VM] (Shared - 2.15 GB used)
Did it with the option key and it had the Safari folder! Found the file, deleted it and everything works! Thank you to both of you! :)
Safari top sites saves only 4 websites
