download continually fails after attempting for nearly an hour on different occasions ; message says the software is not available from the software update server!

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download continually fails after attempting for nearly an hour on different occasions ; message says the software is not available from the software update server!

OS 10.13.6 will not allow connection to ipad with itunes. prompts for software download. download continually fails after attempting for nearly an hour on different occasions ; message says the software is not available from the software update server!

MacBook Pro 15", macOS 10.13

Posted on Feb 20, 2019 5:09 PM

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Answer 1

Eric--F

Community Specialist

Feb 22, 2019 11:34 AM in response to Pangur Ban

Hello Pangur Ban,

Thanks for asking the Apple Support Communities for help with updating your iPad. I am happy to help.

Please verify you are following all the steps provided in this help article: Update your iPhone, iPad, or iPod Touch - Apple Support

If you still have trouble, please try this help article: If you can't update or restore your iPhone, iPad, or iPod Touch - Apple Support

Thanks and have a wonderful day.

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download continually fails after attempting for nearly an hour on different occasions ; message says the software is not available from the software update server!

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