iPad Pro freezes when opening large pdf files

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Level 1

8 points

iPad Pro freezes when opening large pdf files

It’s frustrating but any time I open certain PDFs, the Files app displays a partial image and freezes up for up to two minutes. These are drawings, usually generated by AutoCAD and emailed to me. They are typically only 1 to 5 MB and only 1 or 2 pages. This started about 6 months ago and is no so bad that I found another app just to view the files. The native pdf viewer just locks up. The only silver lining is that I found PDF Viewer, it’s a great app. Still it needs to be fixed and sometimes I accidentally just click on a file and launch the native Files app viewer, with teeth gnashing while I watch it lock up!

I have found other users who reported similar problems, but no solutions.

iPad Pro, iOS 12

Posted on Feb 20, 2019 6:05 PM

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Answer 1

Feb 20, 2019 7:01 PM in response to markmcil

Either reach out to Apple Support (1-800-MY-APPLE) or schedule an appointment at your Apple Store Genius Bar and show it to them.

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Answer 2

Feb 27, 2019 6:48 AM in response to markmcil

I'm sorry you don't think my advice is helpful. We are just volunteer users trying to help people.

When you say it's a known problem, I wouldn't this is a widespread issue at all. I have no trouble opening large attachments on my iPad Pro 11.

You can wait to see if someone else chimes in with a recommendation. What most people would recommend however, is to restore your iPad and see if that helps. You can restore from a backup per the instructions in this link:

https://support.apple.com/en-us/HT204184

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Answer 3

markmcil Author

Level 1

8 points

Feb 27, 2019 6:16 AM in response to lobsterghost1

That’s not particularly helpful. Those options are always open but discussions like this take advantage of a much larger talent pool than my local Apple store. Since this is a known problem, I am looking for exposure to those with more knowledge than me.

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Answer 4

Feb 20, 2019 6:29 PM in response to markmcil

Do you have other apps open at the same time? How much memory do you have left on the iPad?

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Answer 5

markmcil Author

Level 1

8 points

Feb 20, 2019 6:56 PM in response to lobsterghost1

I just quit all other apps to see if it made a difference. I have over 100 GB free memory. I tried opening a .pdf that was about 1 MB and it froze up. So, that’s not the problem.

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iPad Pro freezes when opening large pdf files

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