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i got an iPhone a1349 which is disabled due to forgetting the pass-code i connected it to my PC which has the latest version of iTunes but i haven't gotten a chance to sync the device to my iTunes . what can i do to factory reset it so i can set it up . ive done everything i can find to reset it even tried to contact customer service but cant get pass the imei # needed to connect cuz i cant find it and the phone is locked
iPhone 4
Forget Passcode or Restore Device
If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple
How to erase your iOS device & then set it up as a new device or restore it from backups
If the above doesn’t work for you, then:
Follow these steps to place your iOS device into recovery mode. If your iOS device is already in recovery mode, you can proceed immediately to step 6.
1. Disconnect the USB cable from the iPhone, iPad, or iPod touch and leave
one end of the cable connected to your computer's USB port.
2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds
until the red slider appears, then slide the slider. Wait for the device to turn off.
* If you cannot turn off the device using the slider, press and hold the
Sleep/Wake and Home buttons at the same time. When the device turns off,
release the Sleep/Wake and Home buttons.
3. While pressing and holding the Home button, reconnect the USB cable to the
device. The device should turn on. Note: If you see the battery charge warning,
let the device charge for at least ten minutes, and then start with step 2 again.
4. Continue holding the Home button until you see the "Connect to iTunes" screen.
When this screen appears you can release the Home button:
5. If necessary, open iTunes. You should see the following "recovery mode" alert:
6. Use iTunes to restore the device.
If you don't see the "Connect to iTunes" screen, try these steps again. If you see the "Connect to iTunes" screen but the device does not appear in iTunes, see this article and its related links.
If all fails then make an appointment at the Apple Genius Bar for service. If you need to find an Apple Store - Find a Store - Apple. If you did not purchase it from Apple then you will need to look to the vendor for service.
Forget Passcode or Restore Device
If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple
How to erase your iOS device & then set it up as a new device or restore it from backups
If the above doesn’t work for you, then:
Follow these steps to place your iOS device into recovery mode. If your iOS device is already in recovery mode, you can proceed immediately to step 6.
1. Disconnect the USB cable from the iPhone, iPad, or iPod touch and leave
one end of the cable connected to your computer's USB port.
2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds
until the red slider appears, then slide the slider. Wait for the device to turn off.
* If you cannot turn off the device using the slider, press and hold the
Sleep/Wake and Home buttons at the same time. When the device turns off,
release the Sleep/Wake and Home buttons.
3. While pressing and holding the Home button, reconnect the USB cable to the
device. The device should turn on. Note: If you see the battery charge warning,
let the device charge for at least ten minutes, and then start with step 2 again.
4. Continue holding the Home button until you see the "Connect to iTunes" screen.
When this screen appears you can release the Home button:
5. If necessary, open iTunes. You should see the following "recovery mode" alert:
6. Use iTunes to restore the device.
If you don't see the "Connect to iTunes" screen, try these steps again. If you see the "Connect to iTunes" screen but the device does not appear in iTunes, see this article and its related links.
If all fails then make an appointment at the Apple Genius Bar for service. If you need to find an Apple Store - Find a Store - Apple. If you did not purchase it from Apple then you will need to look to the vendor for service.
my iphone a1349 is disabled and cant connect to iTunes
