I have received a notification on Safari from mac-online-security-analysis.com.jrmtroa.......... advising the presence of viruses and spyware on my MacBook and a link to investigate them. I suspect this is not a legitimate advice from Apple. Can you please confirm how Apple normally issue such information
iPad Air 2, iOS 12
Pop-ups
1. Click in the menu bar and choose “Force Quit”.
In the window that opens up, select “Safari” and click “Force Quit.
2. Relaunch Safari holding the shift key down.
3. 1. Apple never contact an individual user unless the conversation was initiated by the user.
Phishing: https://support.apple.com/en-us/HT204759
2.Scams: Section: If you see pop-up alerts or ads https://support.apple.com/en-us/HT201679
4. Identify legitimate emails from the App Store or iTunes Store
Pop-ups
1. Click in the menu bar and choose “Force Quit”.
In the window that opens up, select “Safari” and click “Force Quit.
2. Relaunch Safari holding the shift key down.
3. 1. Apple never contact an individual user unless the conversation was initiated by the user.
Phishing: https://support.apple.com/en-us/HT204759
2.Scams: Section: If you see pop-up alerts or ads https://support.apple.com/en-us/HT201679
4. Identify legitimate emails from the App Store or iTunes Store
That is definitely not from Apple. Apple doesn't monitor what is on your computer. No one can access your computer to tell if you have viruses/spyware unless you allow them access. Scam.
Thanks Eric
Thanks Dominic, all very helpful and the solution to fix it
You are welcome.
AppleCare notification on Safari
