Keyboard's Backlight not working on a specific key (left-command)

Hi everyone,


First of all, sorry to open another thread. I couldn't find anything related to my problem, so I had to open this new one.


A few days ago, I realized the backlight of my left-command key is not turning on. I tried to reset the SMC stuff, but I don't know if I did it properly since it not worked for me. Also, I don't remember if this key was off by default (I'm not a good observer, by the way).


I'm sending you a picture of my keyboard to figure out what I can do about it.


I'm using a Macbook Pro 13 without Touch Bar, mid-2017.



Thank you

MacBook Pro 13", macOS 10.12

Posted on Feb 24, 2019 3:28 PM

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Question marked as Top-ranking reply

Posted on Feb 25, 2019 1:43 PM


I'm sending you a picture of my keyboard to figure out what I can do about it.

I'm using a Macbook Pro 13 without Touch Bar, mid-2017.



There is a Service Program on those keyboards—take it in.

https://www.apple.com/support/keyboard-service-program-for-macbook-and-macbook-pro/


In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test / assessment


Make an appointment for hardware issue

https://www.apple.com/retail/geniusbar/


https://support.apple.com/en-lamr/aasp-program


From iOS online Genius Bar appointment:

https://itunes.apple.com/us/app/apple-support/id1130498044?mt=8


2 replies
Question marked as Top-ranking reply

Feb 25, 2019 1:43 PM in response to guilhermealf


I'm sending you a picture of my keyboard to figure out what I can do about it.

I'm using a Macbook Pro 13 without Touch Bar, mid-2017.



There is a Service Program on those keyboards—take it in.

https://www.apple.com/support/keyboard-service-program-for-macbook-and-macbook-pro/


In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test / assessment


Make an appointment for hardware issue

https://www.apple.com/retail/geniusbar/


https://support.apple.com/en-lamr/aasp-program


From iOS online Genius Bar appointment:

https://itunes.apple.com/us/app/apple-support/id1130498044?mt=8


Feb 25, 2019 12:40 PM in response to guilhermealf

Hello guilhermealf, 


Thanks for reaching out to the Apple Support Communities. From your screenshot I can see that the command key on the left side of the keyboard on your MacBook Pro is not lighting up with the backlight. Resetting the SMC is a great first step to take. Since it didn’t begin working after resetting the SMC, the next step will be to have your  MacBook Pro evaluated in person by a technician. You can use this site to locate the nearest service providers:  Apple - Find Locations. If you find you need more assistance locating service, Contact Apple Support


Enjoy your day!





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Keyboard's Backlight not working on a specific key (left-command)

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