Can’t download iTunes on new computer

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Level 1

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Can’t download iTunes on new computer

I have had an iTunes account for many years, using my work email address. I’m a music teacher and store and purchase a lot of music for work using this ID. I recently had my old work computer replaced with a new one but am unable to download my iTunes account to my new computer. When I enter my ID, it tells me that I can’t use a work email for my account user name. I have been using this account for 6 years. How can I access my account and download it to my new computer?

Windows, Windows 10

Posted on Feb 24, 2019 4:55 PM

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Answer 1

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turingtest2

Level 10

273,189 points

Feb 24, 2019 6:04 PM in response to rike58

What is the exact text of the error message, excluding your email address if shown? As far as I am aware iTunes should always allow an existing user to sign into their account in a new instance of the iTunes application. See Sign in to the App Store and iTunes Store on your iPhone, iPad, iPod touch, Mac, PC, or Apple TV - Apple Support.

tt2

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Answer 2

turingtest2

Level 10

273,189 points

Feb 24, 2019 5:47 PM in response to rike58

Are you perhaps trying to create a new account with the existing address, which won't be allowed, rather than simply signing into the Apple ID you already have? Did you backup your library or have your data transferred to this new computer?

tt2

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Answer 3

rike58 Author

Level 1

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Feb 24, 2019 5:54 PM in response to turingtest2

I was trying to sign-in. When I put my userID, it stated that I couldn’t use a work email. I saved some of my music onto discs, because they were downloaded from discs and I’m hoping the music that I purchased from iTunes will still be available once I’m able to sign-in.

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Answer 4

rike58 Author

Level 1

9 points

Feb 24, 2019 6:48 PM in response to turingtest2

I can’t remember the exact text and I won’t be at my work computer until tomorrow morning. It said something like

”It is suggested that you not use a business email for your account but a personal account instead.”

I thought I was just signing in but maybe it thought that I was trying to create another account.

is it possible that I may have at least 5 devices attached to this account and it wants me to create another one?

I can reply again in the morning when I get on that computer.

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Answer 5

turingtest2

Level 10

273,189 points

Feb 25, 2019 12:42 AM in response to rike58

See Authorization vs. association - Apple Community for background on device limits. You likely need to use the deauthorize all command before you can authorize a new computer to your Apple ID.

tt2

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Can’t download iTunes on new computer

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