Can't download audiobook

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Level 1

8 points

Can't download audiobook

Hello, I had an ipod for years with an old email we now rarely use. I recently bought an iphone and thought I should update the email on my apple account, which I did. I bought an audio-book from the itunes store the other day (under my new email address) and when I went to download it a message came up saying, "there are no available downloads at "my old email address." How do I get my itunes account/itunes store to recognize my new email account and allow it/them to download the audiobook that I have purchased?

Posted on Jul 2, 2020 1:31 PM

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Answer 1

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80-995LM Author

Level 1

8 points

Jul 2, 2020 3:14 PM in response to Eric Root

Thank you so much for your response. I did an email change only on the old Apple ID, kept everything else the same. I did sign out and in and restarted and signed back in again but it didn't work. However, I just synced my phone to my itunes account from my primary computer and now I see that the audiobook is there, already downloaded.

Thanks again. I appreciate your time!

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Answer 2

Eric Root

Level 10

684,213 points

Jul 2, 2020 1:34 PM in response to 80-995LM

Did you do a name change on the old ID or create a new Apple ID? If you did a name change, have you tried signing out of the App Store/iTunes, restarting the device, and then signing back in?

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Answer 3

Eric Root

Level 10

684,213 points

Jul 2, 2020 5:49 PM in response to 80-995LM

You are welcome.

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Can't download audiobook

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