Browsers (Chrome & Safari) hanging on MacBook Pro running Mojave 10.14.1

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Browsers (Chrome & Safari) hanging on MacBook Pro running Mojave 10.14.1

Google Chrome is crashing on my MacBook (running Mojave 10.14.1).

Takes a reboot to fix the problem.

For a while after a reboot, things work OK in Chrome; then in some tabs, web sites stop loading, while other tabs continue to work, say, for gmail.

Some tabs give the "Page Unresponsive" pop-up message, but clicking "Exit Page" on that pop-up does nothing to fix the problem of web sites not loading.

At this point, if I try to exit Chrome, it hangs and goes into a "not responding" state.

chrome://settings/ also does not load at this point.

I can Force Quit Chrome at that point, but now Chrome does not run normally, i.e., does not even load google.com, not even in an Incognito tab, until I reboot the MacBook.

Posted on Feb 27, 2019 12:22 PM

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Answer 1

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erikgall

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Apr 22, 2019 12:42 PM in response to roseja99

I might have found the cause. I have a brand new 2018 15" MacBook Pro w/ an i-9 processor from work which has a bunch of security stuff installed on it, like SentinelOne and Symantec. Do you have any anti-virus/security monitoring on yours? I was able to get SentinalOne removed and got rid of Symantec myself and it looks like that cleared up the issue (as of now). When I got my company to remove Sentinel from my MBP, the problem would only occur around 1x a day instead of every 30min - 1 hour. But with Symantec removed, I haven't had a problem in ~3 days...

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Answer 2

erikgall

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4 points

Apr 19, 2019 9:36 PM in response to zhling

Did you find a fix for this? I have a brand new 2018 MBP w/ I9. My company installed SentinelOne and Symantec on it. Chrome would lock up like described and I would have to restart to use any web browser. I was convinced it was Sentinel. I had them remove SentinelOne and Symantec but it is still happening (not as often). Instead of having reset every hour or so, I now have to do 1-2x a day.

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Answer 3

roseja99 Author

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5 points

Feb 27, 2019 12:22 PM in response to roseja99

Correction 10.14.3...

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Answer 4

erikgall

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4 points

Apr 19, 2019 9:43 PM in response to roseja99

Same thing. See my response below. Did you find a fix?

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Answer 5

zhling

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4 points

Mar 5, 2019 4:22 AM in response to roseja99

I have exact the same issue. I cannot even restart OS properly (MacBook Pro 15' 2018 edition, MacOS 10.14.3, dark mode) - have to push the power button...

The work around is to use Firefix. Since both Safari and Chrome are dead and they both use webkit. I'm wondering something wrong/crashed at the OS level or some shared libraries and only the OS reboot can fix the problem.

One observation I have is the problem seems to happen after the MacBook Pro back from sleep mode (lid opened again) without power cable attached.

I now have to use Firefox to post my response here as I don't want to spend time on rebooting the machine over and over again.

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Answer 6

roseja99 Author

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5 points

Apr 22, 2019 6:44 AM in response to erikgall

Nope, no answer/no fix. Still just constantly being annoyed and having to force quit Chrome. The cynic in me says this is something very fixable on Chrome/Mac side but neither wants cave and support the other's crap...kind of like a digital ******* contest. SMH. its really annoying.

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Browsers (Chrome & Safari) hanging on MacBook Pro running Mojave 10.14.1

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