Voice Memo won't play

I've arrived at the old problem of a corrupt voice memo, which was common enough a decade ago, and as it appears, Apple still hasn't resolved the issue.


I can see the recording in the list of files on my phone, which shows its duration (1hr 36mins), its format (m4a), and its size (22.5mb - looks like it is about half the size it should be even for a compressed m4a thing). The file, however, does not play. If I press play, it remains at 0:00, and pauses after a second. If I drag it, say to 22mins in, it remains there, and does not play.


Thinking that I could sort it on my Mac, I airdropped the file to my desktop, and also used a file-handling software to go to the iphone disc and copy the original file (named with a string of numbers) to my Mac. Neither of these files play (on iTunes, QuickTime player, VLC, or Vox).


The phone memory doesn't seem to contain any other sound files amongst the voice-memo recordings, fragmentary or otherwise, as none appear even when I ask my file-hangling software to show all files including system ones.


I am on iOS 12.1.4 (software up to date), on a relatively new iphone. I haven't had problems with previous recordings, even longer ones on this phone so far.


Does anyone have ideas about how to sort out this issue?

iPhone X, iOS 12

Posted on Feb 28, 2019 5:03 AM

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29 replies

Jun 3, 2019 11:37 PM in response to infini02

..I regularly use voice memos, synced with mac, and after spending an hour recording a memo, the memo is still visible [on my mac and iphone, showing the correct recorded length in minutes and seconds], but the screen showing the waveform of the recording, is an horizontal flat line as though it didnt record, and yet, it was the usual oscillating wave when i was recording it.

When I press play. Nothing happens. It's there but it's not there.


Apple. This is highly highly highly irritating.


All that time spent and nothing to show for it, because your app does not work. I should throw this bloody expensive thing out of the window and go buy a cheap dictaphone from the 1980's and it would outperform Apple!!!!


Not happy.

Jul 1, 2019 8:09 AM in response to infini02

I have the same problem. Was troubleshooting my battery and did a full reset of my iPhone + restore from backup. Since restoring from backup, I can no longer access my old voice memos.


I can access new voice memos recorded since the reset, but any older files seem to be corrupted now. I wonder if there will ever be a fix for this. It's a shame because I record music ideas on my iPhone a lot.

Jul 9, 2019 11:27 PM in response to judahaustin

It’s both atrocious and unacceptable for Apple to be not responding to over 200 complaints regarding the voice memo problem.


I had 5 years worth of voice memos in my Apple ID. Realising that my voice memos are huge in size and beyond 5GB, I expanded iCloud storage plan to 50GB to accommodate all my voice memos and store it in iCloud. If I knew iCloud storage is so deceptive and can not be relied upon, I would have opted the old school way of keeping it all in a hard drive. I opted for iCloud storage to suit my professional life of 16 hours in-office and out-of-office work a day. I am sure many of us are on the same boat. I am a social theorist of science and technology, currently pursuing my PhD and all the 5 years worth of interview could have been useful towards writing my PhD thesis. I have an assignment due this Monday and for which I need the voice memos I recorded earlier this year. I spent nearly $500-1000 to visit my field and gather the interview. For a student who is on financial aid, this is too much of a cost to incur.


I could have very well stored in on my laptop or stored it on google drive or in me e-mail account or hardrive. But what’s the credibility that they all won’t fail (my laptop just got resurrected), if iCloud and Apple could. I read the message on the following photograph from a third party app to view backup files while trying to read my voice memo.



Apple should just disable voice memos in itself because they are not equipped to serve their customers reliant on their service: voice memo.


Indeed, people are more vulnerable in technological cultures. Thanks for making me feel vulnerable, Apple.

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Voice Memo won't play

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