Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Level 1

4 points

Purchase

I changed my card information for purchases from games and it will not take any money off my card. A message keeps popping up telling me to contact the support team. Please help and advise

Posted on Mar 1, 2019 8:29 AM

Best reply

Niel

Level 10

726,995 points

Posted on Mar 1, 2019 8:34 AM

Check that the billing information was entered correctly. If so, contact the iTunes Store staff.

(169010)

View in context

Similar questions

Help me update my credit card info All purchases on my apple, all devices-you’ve asked me - told me my card was declined. Change due to hacking. new card now.
211 2
Cannot update payment information. Could be related to a card I had to cancel because of fraudulent charges. Entered in new card info but system will not retain it. Same with 2nd card. iOS up to date. Cannot update payment information. Could be related to a card I had to cancel because of fraudulent charges. Entered in new card info but system will not retain it. Same with 2nd card. iOS up to date.
182 1
Trying to download a purchased app and it is asking me for my card info I have been trying to add the card info (which is correct) and my card is declining. Please help.
95 2

1 reply

Best reply

Niel

Level 10

726,995 points

Mar 1, 2019 8:34 AM in response to rolanda194

Check that the billing information was entered correctly. If so, contact the iTunes Store staff.

(169010)

Purchase

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple ID.

Learn more Sign up