Hide sender's name in lock screen

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Level 1

120 points

Hide sender's name in lock screen

I will give an example on Whatsapp.

I am enabling the Preview feature in both Settings of iPhone and Whatsapp application. On the lock screen, I was getting the message, with no name of the sender and no content of the message, unless I unlock the phone, and it was great.

Suddenly, without changing any settings, on the lock screen I get the notification, Displaying the sender of the message, and hiding the content of the message.

I have seen this problem in many topics here, but the answers are random and people do not get the problem, they advise to turn off Preview feature.

iPhone XS, iOS 12

Posted on Mar 2, 2019 6:34 AM

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Answer 1

Joseph_S.

Community Specialist

Mar 3, 2019 9:27 AM in response to saeed.ayman

Hello saeed.ayman,

Welcome to the Apple Support Communities. If I understand your post correctly, you're seeing notifications on your Lock screen that show only the sender of the message. Is that correct?

Is this only happening with WhatsApp?

Did this happen after updating either your iOS software or WhatsApp?

It sounds like you may want to double-check your Notifications settings for WhatsApp to ensure they're still set as you had them previously. Which "Alerts" style is selected? Use notifications on your iPhone, iPad, and iPod touch

I hope this helps get you started.

Cheers.

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Answer 2

i_rina

Community Specialist

Mar 6, 2019 6:26 AM in response to saeed.ayman

Hi saeed.ayman,

Thanks for the follow-up. You mentioned you double-checked your Notifications settings; which option do you have selected under Settings > Notifications > WhatsApp? Does it make a difference in you try different styles? Also, what option do you have for "Show Previews" under Settings > Notifications?

Which iOS version are you running under Settings > General > About? Also, do you have any updates for WhatsApp under App Store > Updates?

Kind regards.

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Answer 3

Joseph_S.

Community Specialist

Mar 7, 2019 6:09 AM in response to saeed.ayman

Hi saeed.ayman,

We appreciate the additional information. Since your iOS software and WhatsApp are up-to-date, and the issue seems to be specific to WhatsApp, I recommend getting in contact with the developers directly: How to contact an app developer. You can also use this link to Contact Apple Support for additional assistance if needed.

Have a great day.

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Answer 4

saeed.ayman Author

Level 1

120 points

Mar 6, 2019 4:29 AM in response to Joseph_S.

Hello Joseph,

No, this is not what I mean.

I mean, I suddenly begin to see the sender name of the message (without the body of the message), although previously the sender name was not being shown (the word "notification" was displayed instead).

This is shown in the lock screen.

I have already checked the notifications settings in both whatsapp application and iPhone settings.

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Answer 5

saeed.ayman Author

Level 1

120 points

Mar 7, 2019 4:08 AM in response to i_rina

Under Settings > Notifications > WhatsApp, The show previews is set to : When Unlocked (Default).

And under notifications I have the following options for Show Previews:

Always
When Unlocked 9Default)
Never

I am currently using the latest iOS, 12.1.4 and there are no updates available for WhatsApp.

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Hide sender's name in lock screen

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