I am trying to get my daughter robucks on her roblox account and everytime i got to approve it it says its approved by then says that it could not be processed and i update all my card info and everything

i need help with why my purchase are not going through on my daughters ipad after i have given her the permission

Posted on Mar 5, 2019 4:12 PM

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Posted on Mar 6, 2019 7:02 PM

Hi bower55,


Thanks for coming to Apple Support Communities today. It sounds like you're unable to make a purchase on your Apple ID with Family Sharing.


Make sure all these steps were followed: Request and make purchases with Ask to Buy.


Then have a look at If your payment method is declined in the App Store or iTunes Store. You may need to contact your card issuer. If you still are having issues with the purchase, contact Apple Support.


Have a great night!


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Question marked as Top-ranking reply

Mar 6, 2019 7:02 PM in response to bower55

Hi bower55,


Thanks for coming to Apple Support Communities today. It sounds like you're unable to make a purchase on your Apple ID with Family Sharing.


Make sure all these steps were followed: Request and make purchases with Ask to Buy.


Then have a look at If your payment method is declined in the App Store or iTunes Store. You may need to contact your card issuer. If you still are having issues with the purchase, contact Apple Support.


Have a great night!


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I am trying to get my daughter robucks on her roblox account and everytime i got to approve it it says its approved by then says that it could not be processed and i update all my card info and everything

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