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Level 1

8 points

MacBook Pro's trackpad works, but nothing else...

I got a 13" Macbook Pro 2015 that doesn't work anymore.

Sometimes it starts, I can login and use the computer for a few minutes and then the screen turns black and the only response that I get is the trackpad that "clicks" when the computer is on.

No sound.

The keyboard is not lit.

Nothing...

I tried to disconnect the battery, doesn't change anything.

I tried to reset the `Extended SMC Reset` but doesn't change anything...

Also I replaced my screen 2 years ago (via Apple) and haven't used it since then. Only tried once a few months ago and when I had the issue I didn't use it for another few months and now I'd like to fix it in order to sell or give.

Any help would be appreciated.

MacBook Pro Retina

Posted on Mar 6, 2019 9:12 AM

Best reply

leroydouglas

Community+ 2024

Level 10

183,972 points

Posted on Mar 6, 2019 9:24 AM

I would take it in—

In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test — go from there with an official diagnosis.

Make an appointment:

https://www.apple.com/retail/geniusbar/

https://checkcoverage.apple.com/

https://support.apple.com/my-support

https://support.apple.com/en-lamr/aasp-program

From iOS online Genius Bar appointment:

https://itunes.apple.com/us/app/apple-support/id1130498044?mt=8

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MacBook Pro's trackpad works, but nothing else...

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