kernel panics on 2017 MacBook Pro Mojave.

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Level 1

4 points

kernel panics on 2017 MacBook Pro Mojave.

Can anyone decipher this alien language, my computer keeps restarting after upgrading to Mojave (don't know if this is the problem as I upgraded as soon as I got it). any help would be lovely, pretty clueless as to the problem right now but there's definitely a problem.

*** Panic Report ***

panic(cpu 0 caller 0xffffff801e8da29d): Kernel trap at 0xffffff801e8d31f3, type 14=page fault, registers:

CR0: 0x0000000080010033, CR2: 0xfffff7801f00a670, CR3: 0x000000044793d02f, CR4: 0x00000000003626e0

RAX: 0x0000000000000001, RBX: 0xffffff804fc94d70, RCX: 0xffffff804fc94b20, RDX: 0xffffff804fb29000

RSP: 0xffffff923fb3bcb8, RBP: 0xffffff923fb3bd00, RSI: 0xfffff7801f00a668, RDI: 0xfffff7801f00a668

R8: 0x000000004a62f800, R9: 0xffffff804fc94b20, R10: 0x0000000000000000, R11: 0x0000000000000000

R12: 0xfffff7801f00a668, R13: 0xffffff804fc94b20, R14: 0xffffff804fc94db0, R15: 0xfffff7801f00a648

RFL: 0x0000000000010086, RIP: 0xffffff801e8d31f3, CS: 0x0000000000000008, SS: 0x0000000000000010

Fault CR2: 0xfffff7801f00a670, Error code: 0x0000000000000000, Fault CPU: 0x0, PL: 3, VF: 5

Backtrace (CPU 0), Frame : Return Address

0xffffff923fb3b780 : 0xffffff801e7aeb0d

0xffffff923fb3b7d0 : 0xffffff801e8e8653

0xffffff923fb3b810 : 0xffffff801e8da07a

0xffffff923fb3b880 : 0xffffff801e75bca0

0xffffff923fb3b8a0 : 0xffffff801e7ae527

0xffffff923fb3b9c0 : 0xffffff801e7ae373

0xffffff923fb3ba30 : 0xffffff801e8da29d

0xffffff923fb3bba0 : 0xffffff801e75bca0

0xffffff923fb3bbc0 : 0xffffff801e8d31f3

0xffffff923fb3bd00 : 0xffffff801e7f3e6f

0xffffff923fb3bd80 : 0xffffff801e7c8415

0xffffff923fb3bde0 : 0xffffff801e7fae63

0xffffff923fb3be80 : 0xffffff801e7d5e7e

0xffffff923fb3bec0 : 0xffffff801e7d6161

0xffffff923fb3bef0 : 0xffffff801e8c17bb

0xffffff923fb3bfa0 : 0xffffff801e75c486

BSD process name corresponding to current thread: hidd

Mac OS version:

18D109

Kernel version:

Darwin Kernel Version 18.2.0: Thu Dec 20 20:46:53 PST 2018; root:xnu-4903.241.1~1/RELEASE_X86_64

Kernel UUID: 1970B070-E53F-3178-83F3-1B95FA340695

Kernel slide: 0x000000001e400000

Kernel text base: 0xffffff801e600000

__HIB text base: 0xffffff801e500000

System model name: MacBookPro14,1 (Mac-B4831CEBD52A0C4C)

System uptime in nanoseconds: 38794894388

last loaded kext at 12569767467: com.apple.driver.AudioAUUC 1.70 (addr 0xffffff7fa423c000, size 28672)

loaded kexts:

5k character limit, hopefully the rest of the report isn't need

MacBook Pro 13", macOS 10.14

Posted on Mar 6, 2019 5:00 PM

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Answer 1

Best reply

leroydouglas

Community+ 2024

Level 10

184,014 points

Mar 7, 2019 3:06 PM in response to Nadia2815

my computer keeps restarting after upgrading to Mojave

Uninstall Avast— look for their official uninstaller. This causes nothing but problems.

So first your Mac won't boot.

Did you Try a SafeBoot https://support.apple.com/en-us/HT201262

Takes noticeable longer to get to the login screen, does a 5 minute disk repair before it fully boots up, and certain system caches, dynamic loader cache, etc. get cleared and rebuilt.

This test will not load third party; extensions etc not loaded in safe boot mode.

If you can boot here, and log in, you can uninstall that AV.

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Answer 2

Mar 7, 2019 7:38 PM in response to Nadia2815

You do not say what kind of download?

Hard to make any conclusions with a single panic report—looking for trends or no trends in comparison.

Boot into Recovery (Command R) and from the dropdown menu: Utilities> Disk Utility> run the First Aid on your Macintosh HD. If errors are found and repaired, run again until no errors reported.

Recovery http://support.apple.com/kb/HT4718

You can quit the DU and from the menu> reinstall the macOS.

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Answer 3

Mar 7, 2019 7:54 PM in response to Nadia2815

MacBookPro14,1

See if you qualify here—for the Service Program—and failure of the drive:

https://www.apple.com/support/13-inch-macbook-pro-solid-state-drive-service-program/

You can copy & paste your Serial Number from the >About this Mac

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Answer 4

Mar 6, 2019 5:45 PM in response to Nadia2815

If you have more than one report post at least 3 to look at.

You can post the entire Kernel Panic in the additional text box.

The reports can be found from

Finder>go >Go To Folder> copy and paste:

/Library/Logs/DiagnosticReports

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Answer 5

Nadia2815 Author

Level 1

4 points

Mar 7, 2019 4:16 PM in response to leroydouglas

sorry, I was pretty vague and probably assumed that the report said more than I does.

the problem existed before avast, although I have tried various steps to (reinstalling Mojave, resetting nvram/smc) so maybe avast is the problem currently. I can go on the laptop fine but it tends to crash as soon as I do more than one thing on it (i.e download something and use safari at the same time), and the fan always revs up a lot right before it crashes. anyway, I uninstalled avast and then booted it in safe mode and will see if it fixes the problem, thank you.

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