Spectrum App freezes

Particularly since Spectrum TV 1.3.1 was released recently, I have been having similar problems with rebuffering, audio, video, or both rewinding back in time or freezing, and video quality deteriorating temporarily as if bandwidth was insufficient to stream the content at full resolution. However, Speedtest running on our 4th generation Apple TV always exceeds 200 mbps between Spectrum's local servers and our Apple TV. The release of Spectrum TV 1.4 seems to have helped a bit, but it is worse than the Spectrum TV versions prior to 1.3.1. The Spectrum TV apps on our iPads and iPhones or streaming on Spectrum TV's Website don't suffer these problems.

I'm pretty certain that this is a Spectrum TV, not an Apple TV or tvOS problem. The local Spectrum customer service agents take my report but I don't feel that I'm talking to the right people. Does anyone have a suggestion whom to contact within Spectrum? I recently switched from YouTube TV which did not have these problems but cost ~25% more than Spectrum TV. I prefer to avoid all Google companies, if possible.

See if a reboot aids in the ability to delete the app. Try to persist with Spectrum, threaten to cancel if it seems they aren’t taking things seriously.

Which model Apple TV do you have?

Identify your Apple TV model - Apple Support

Not a problem.

Is the Spectrum app the only one that you are unable to delete? Do you have issues with downloading or deleting other apps?

As for the issues with the app itself, if they don't care then maybe you should seek out another provider and/or encourage others who use the service to complain.

Make sure it’s up to date (the latest version of TVOS is 12.1.2)

Try force quitting the app (double tap home button on remote to bring up the app switcher, swipe up to close)

To delete the app you would press and hold on the trackpad on the remote until the icon jiggles, then you would press the play button to bring up the options and select delete. You would then go tp the App Store to reload

It wouldn’t be an Apple issue, as Spectrum is the one who developed the app. The above can work for temporary glitches, but if it persists then it’s something the developer needs to fix the issue on their end.