Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

MacPro service in Thailand

brought my MacPro for a bakery exchange to ICare the mall Bangkapi, got it back with a "virus" popping up regularly telling that my PC is infected with viruses (though not correct) threatening that my system will be damaged if i do not purchase there product etc. etc., there is no way i can block this "virus" or uninstall it this is an harassment i would like to request Apple to delist this company from being a trusted service provider.

Posted on Mar 9, 2019 7:47 PM

Reply
Question marked as Best reply

Posted on Mar 9, 2019 8:05 PM



If you suspect you have installed adware/malware. Try running this trusted utility https://www.malwarebytes.com/mac/



local Apple / AASP support: https://support.apple.com/en-lamr/aasp-program


https://support.apple.com/en-us/HT201232



Similar questions

5 replies

Mar 9, 2019 8:09 PM in response to leroydouglas

i do not have any virus the issue is that ICare installed a pop-up with is advertising there software, threatening that my system will be corrupted is i do not purchase there software, this is scandalous and completely unacceptable. at the en dog the day they offered to remove the software - basically acknowledging that they placed it there in the first place - i find this almost criminal

Mar 9, 2019 8:12 PM in response to leroydouglas

This is the web side they link me to, horrible ................



http://www.apple.com-speed-macos.live/old/?campid=c2cf0860-aec2-4b96-8cce-16384432c735&model=Desktop&os=MacOS%2010.14%20Mojave&city=Bang%20Kapi&zn=14603717&sc=b8ae28af-25bc-4bb9-b175-ba973ee2d8f0&ip=171.96.217.161&ua=Mozilla%2F5.0%20%28Macintosh%3B%20Intel%20Mac%20OS%20X%2010_14_3%29%20AppleWebKit%2F605.1.15%20%28KHTML%2C%20like%20Gecko%29%20Version%2F12.0.3%20Safari%2F605.1.15&browser=Safari&browserversion=Safari%2012&language=en&connection=BROADBAND&isp=True%20Internet%20Corporation%20co.%20ltd.&carrier=&cep=OF5hbzXojvIxahK5ABsGg754Jp1PvpZV9214ROd39InUCPYgn8NH9iOsYu4xgiXV21SZ2MTnLVCBPnlgJZ-0-qowum32mqzGnOMphAGGzAiCdfRhY4KqzuBFwmwMlajC84Pqjzd5pR9cr_damt_Xpu1cELj6rZk0ADmj38BnHvbAeUdHNU66SVzxQWd1SqyvIyfVCZt0yGlatClzgXrgzaX3FAq470jstElfPdT68roImXgz5g04q6bjjji5c3qzb7BSqhmolZ17J21fnPhsk_UU-5xX3ySnBviQRNI38cI&PLACEMENT_ID=14603717&LANDING_ID=1690406&COUNTRY_CODE=TH&CAMPAIGN_ID=168323&clickid=ad1b778177ff14c8167200723c056a17

MacPro service in Thailand

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.