Itunes wont sign in

I changed my apple ID email address a while ago and for some reason now my itunes has logged out and is trying to get me to sign back in using the old Email address and wont accept the new one. Any ideas?

MacBook Air 13", macOS 10.13

Posted on Mar 11, 2019 1:08 AM

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1 reply

Mar 12, 2019 7:59 AM in response to OLBod

Hello OLBod,



Thanks for that info and for choosing the Apple Support Communities. If I understand correctly, you are unable to log into iTunes on your Mac with your Apple ID after changing the email associated with your Apple ID. To help with this, make sure you have followed the relevant steps in these Apple resources:



Change your Apple ID

What to do after you change your Apple ID or password



Next, use safe mode to start up your Mac as it does the following things:



  • Verifies your startup disk and attempts to repair directory issues, if needed
  • Loads only required kernel extensions
  • Prevents Startup Items and Login Items from opening automatically
  • Disables user-installed fonts
  • Deletes font caches, kernel cache, and other system cache files



Log in to your user account and test the issue while in safe mode and then restart normally and test the issue again.



Use safe mode to isolate issues with your Mac

Graphics performance limited in macOS Recovery, safe mode, or Guest User mode



Cheers!

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Itunes wont sign in

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