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User profile for user: USMarinePaul
USMarinePaul Author
User level: Level 1
8 points

Browser Hijacker

In Safari, my default search engine, Google, defaults to Bing, and when I attempt to quit Safari by clicking on "Quit" or "Force Quit", it will shut down, but it will restart automatically. I found a hidden file folder in Library/Application Support titled ".dir", and that seems to be the problem, but dragging that folder and its contents to trash and emptying the trash is futile. The folder simply reappears in /Application Support.


I tried a safe restart, but the computer never restarts, even though the status bar shows it is complete.


Is there a way to delete this .dir folder and its contents?

Posted on Mar 11, 2019 6:31 AM

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User profile for user: dominic23
dominic23
User level: Level 10
83,916 points

Posted on Mar 11, 2019 6:47 AM

Please take all these steps.


1. Use  the latest release of MalwareBytes for Mac to remove malware/adware. 


    Install guide:       https://support.malwarebytes.com/docs/DOC-1817

    Uninstall Guide:  https://support.malwarebytes.com/docs/DOC-1190


    The installer may ask you to allow it in Security & Privacy  /System Preference. Allow it.

    Click the blue “Scan Now” button. Once done, quit Malwarebytes for Mac.


2. Disable all extensions and test.

     Disable or uninstall extensions you have not installed knowingly.

     Section: Manage extensions: https://support.apple.com/guide/safari/use-safari-extensions-sfri32508/mac 

 

3. Choose a search engine.

     Delete all text in the Smart Search field, click the magnifying glass , then choose a search engine from the dropdown  list.

     https://support.apple.com/guide/safari/customize-your-search-ibrwe75c2a3c/mac


4. Set your Home Page.

    https://support.apple.com/guide/safari/set-your-homepage-ibrw1020/mac


5 Shut down from  menu. Restart your Mac.

    Launch Safari holding the Shift key down.


For additional help:

Ref: https://forums.malwarebytes.com/topic/236261-how-to-remove-weknow-malware-and-others/

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User profile for user: dominic23
dominic23
User level: Level 10
83,916 points

Mar 11, 2019 6:47 AM in response to USMarinePaul

Please take all these steps.


1. Use  the latest release of MalwareBytes for Mac to remove malware/adware. 


    Install guide:       https://support.malwarebytes.com/docs/DOC-1817

    Uninstall Guide:  https://support.malwarebytes.com/docs/DOC-1190


    The installer may ask you to allow it in Security & Privacy  /System Preference. Allow it.

    Click the blue “Scan Now” button. Once done, quit Malwarebytes for Mac.


2. Disable all extensions and test.

     Disable or uninstall extensions you have not installed knowingly.

     Section: Manage extensions: https://support.apple.com/guide/safari/use-safari-extensions-sfri32508/mac 

 

3. Choose a search engine.

     Delete all text in the Smart Search field, click the magnifying glass , then choose a search engine from the dropdown  list.

     https://support.apple.com/guide/safari/customize-your-search-ibrwe75c2a3c/mac


4. Set your Home Page.

    https://support.apple.com/guide/safari/set-your-homepage-ibrw1020/mac


5 Shut down from  menu. Restart your Mac.

    Launch Safari holding the Shift key down.


For additional help:

Ref: https://forums.malwarebytes.com/topic/236261-how-to-remove-weknow-malware-and-others/

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