Level 1

8 points

Kernel Panic Help

Hi,

I get this kernel panic issue randomly from time to time. Maybe 1-2 times a month. Wondering what the issue is. Is it a drive issue? Thanks in advance.

Sun Mar 17 09:42:29 2019

*** Panic Report ***

panic(cpu 2 caller 0xffffff7fa0002172): nvme: "Fatal error occurred. ID=0x1830 ARG1=0x11 ARG2=0x0 ARG3=0x32b840 EDD0=0x10600040 EDD1=0x20100000 EDD2=0x0 EDD3=0x1d020000 EDD4=0x0 EDD5=0x0 EDD6=0x0 EDD7=0x0 NANDV=0x2, DRAMV=0x2, SSDC=256GB. FW Revision=16.14.01\n"@/BuildRoot/Library/Caches/com.apple.xbs/Sources/IONVMeFamily/IONVMeFamily-387.230.1/IONVMeController.cpp:5327

Backtrace (CPU 2), Frame : Return Address

0xffffff924298ba10 : 0xffffff801cfaeb0d

0xffffff924298ba60 : 0xffffff801d0e8653

0xffffff924298baa0 : 0xffffff801d0da07a

0xffffff924298bb10 : 0xffffff801cf5bca0

0xffffff924298bb30 : 0xffffff801cfae527

0xffffff924298bc50 : 0xffffff801cfae373

0xffffff924298bcc0 : 0xffffff7fa0002172

0xffffff924298be20 : 0xffffff801d65e147

0xffffff924298be90 : 0xffffff801d65e069

0xffffff924298bec0 : 0xffffff801cfeb085

0xffffff924298bf40 : 0xffffff801cfeac35

0xffffff924298bfa0 : 0xffffff801cf5b0ce

Kernel Extensions in backtrace:

com.apple.iokit.IONVMeFamily(2.1)[ABA6DFDD-AC72-3008-83FE-EF9722E66FEB]@0xffffff7f9ffed000->0xffffff7fa002cfff

dependency: com.apple.driver.AppleMobileFileIntegrity(1.0.5)[A2492141-9480-3177-BC7D-455925BB4A2E]@0xffffff7f9dfac000

dependency: com.apple.iokit.IOPCIFamily(2.9)[5C9A453F-559B-3683-9E81-D288D13A33CE]@0xffffff7f9d895000

dependency: com.apple.driver.AppleEFINVRAM(2.1)[328FCBD7-8C2C-3A4A-AF92-9270C1403891]@0xffffff7f9e032000

dependency: com.apple.iokit.IOStorageFamily(2.1)[9B2E7108-AA17-3998-BF41-4B1297F455E5]@0xffffff7f9ddab000

dependency: com.apple.iokit.IOReportFamily(47)[5F165AE5-F4F2-3415-857C-34F2462A730E]@0xffffff7f9e4ab000

BSD process name corresponding to current thread: kernel_task

Mac OS version:

18D109

MacBook Pro 13", macOS 10.14

Posted on Mar 17, 2019 6:50 AM

Top-ranking reply

Grant Bennet-Alder

Level 10

140,879 points

Posted on Mar 17, 2019 10:03 AM

Apple has determined that a limited number of 128GB and 256GB solid-state drives (SSD) used in 13-inch MacBook Pro (non Touch Bar) units have an issue that may result in data loss and failure of the drive. 13-inch MacBook Pro units with affected drives were sold between June 2017 and June 2018.

13-inch MacBook Pro (non Touch Bar) Solid-State Drive Service Program - Apple Support

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10 replies

Top-ranking reply

Grant Bennet-Alder

Level 10

140,879 points

Mar 17, 2019 10:03 AM in response to afdfsdfds

13-inch MacBook Pro (non Touch Bar) Solid-State Drive Service Program - Apple Support

Mar 18, 2019 5:42 AM in response to afdfsdfds

That is a very solid TREND showing problems in the NVME Drivers for your boot drive.

You need to get is serviced, and it probably won't come back with the same drive inside, so you will need a backup (or two) before you take it in for your appointment. Post back if you need help with any of that.

Mar 18, 2019 6:57 AM in response to afdfsdfds

If you have an Apple-owned store available, you can make an appointment at the store or online for a service visit. Your visit and evaluation is free, in warranty out.

Apple Authorized Service Providers set their own policies, and many charge a fee for an evaluation to keep you from using up their expensive technician time.

If the unit is still under its one-year from purchase warranty, or you purchased AppleCare or AppleCare PLUS, they will likely fix it for free or for a co-pay.

As for documentation, I would print out and take:

• the panic reports you posted

• the repair program posted above, even if it does not appear on its face to apply to you.

If printing is difficult, those items are here on the forum, and you can write down the links and take them.

Genius Bar Reservation and Apple Support Options - Apple

leroydouglas

Level 10

199,422 points

Mar 17, 2019 10:06 AM in response to afdfsdfds

The Kernel Panic looks incomplete.

In its entirety you can post in the Additional Text box—

It is much more informative to see a trend in the report, by posting at least 3 associated reports, all in their own individual txt box—for easy of reading.

From the Finder>Go>Go To Folder, copy and paste:

/Library/Logs/DiagnosticReports

afdfsdfds Author

Level 1

8 points

Mar 17, 2019 7:31 PM in response to leroydouglas

How should I post when the WindowServer_2019-03-17-032801_MacBook-Pro.wakeups_resource exceeds 10000 characters?

Mar 17, 2019 7:36 PM in response to afdfsdfds

Don't post that kind. The interesting ones have Date&Time and end in .panic

afdfsdfds Author

Level 1

8 points

Mar 17, 2019 8:31 PM in response to Grant Bennet-Alder

03-17-2019

02-25-2019

02-19-2019

Here ya go. Thanks for the clarification.

afdfsdfds Author

Level 1

8 points

Mar 18, 2019 5:49 AM in response to Grant Bennet-Alder

How would I go upon servicing this? Would it cost money? Do I show them the logs?

afdfsdfds Author

Level 1

8 points

Mar 18, 2019 7:27 AM in response to Grant Bennet-Alder

Thanks a lot Grant for your help. Will set an appointment and bring those forms with me. Cheers!

afdfsdfds Author

Level 1

8 points

Mar 17, 2019 8:31 PM in response to Grant Bennet-Alder

Tried entering serial # and said my macbook isn't eligible.

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Kernel Panic Help