Newsroom Update
Apple and Google deliver support for unwanted tracking alerts in iOS and Android. Learn more >
Apple and Google deliver support for unwanted tracking alerts in iOS and Android. Learn more >
I am trying to set up a previously used iPhone 7. I have erased and restored the phone but every time I go through the set up process it shows a remote manager and asks for user name and password. I know that you can often remove this in settings, but I cannot access settings in the set up as a new iPhone or restore to iCloud back up. Bottom line...how do I remove management if I cannot access settings yet?
iPhone 7 Plus, iOS 12
You can't. Bring it back to the reseller and ask for a refund.
MDM was imposed by the previous owner (perhaps it was a "company" iphone).
Without the requested credentials, that device is useless.
Regards
Giulio
You can't. Bring it back to the reseller and ask for a refund.
MDM was imposed by the previous owner (perhaps it was a "company" iphone).
Without the requested credentials, that device is useless.
Regards
Giulio
Your device wasn't properly set up for resale and is still tied to the older ID.
You need to older ID and password to sign it out of Find My Phone.
Remote Management
