Touch Tones not recognised
When I am on the phone to automated numbers/voicemail, they do not recognise the touch tones on my IPhone. I have tried re-booting the phone. No joy. Please advise....
iPhone 6, iOS 12
User profile for user:
pedro d
User level:
Community Specialist
Hello Lucyplusjo,
Thanks for using Apple Support Communities. It's my understanding that touch tones aren't recognized during phone calls and voicemail on your iPhone. You've done a great job trying to get this resolved! I'm happy to help.
First, make sure your iPhone has the latest software version.
Update your iPhone, iPad, or iPod touch
If the issue persists, use the steps in the link below to check for and install carrier updates:
Update your carrier settings on your Phone or iPad
Let us know the results. Please include any other troubleshooting steps you may have tried.
Have a great day!