Level 1

63 points

Apple Events app on Apple TV gets white or black screen since being updated.

Hello,

Since a few days ago when the Apple Events was updated on Apple TV to reflect the upcoming Apple event, the app no longer works, it’s broken.

For 3 or 4 days now since it was updated I just get a black or white screen and nothing else.

Force closing Apple Events app or or restarting Apple TV makes no difference.

I really hope it gets fixed before Apples event in a few days.

Using Apple TV 4K, latest Apple TV software, Australia.

Apple TV 4K, tvOS 12

Posted on Mar 22, 2019 5:08 PM

Top-ranking reply

Graham Dombkins

Level 1

68 points

Posted on Mar 25, 2019 5:11 AM

Was about to reply much the same. I at least get a working app if I change my region to New Zealand.

Doesn’t stick if I change back to Australia. There is obviously some sort of screwed up link associated with Australian region set.

Come on Apple... get it fixed.

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Similar questions

24 replies

Mar 23, 2019 5:14 AM in response to Bubs_69

Have the same issue in Australia too

kazz063

Level 1

8 points

Mar 23, 2019 5:18 PM in response to Bubs_69

Same issue for me in Australia also, across multiple ATV's.

danvin67

Level 1

62 points

Mar 23, 2019 5:30 PM in response to Bubs_69

Nop, in Canada too, same problem, the app is black screened that’s it! I’ve got a 4th gen Appel TV with latest OS. Devloppers tried it before shipping???

Vancouver22

Level 8

37,700 points

Mar 23, 2019 6:10 PM in response to danvin67

I’m in Canada! It’s Working on mine.

Unless it decides to not work on Monday

stash59

Level 1

15 points

Mar 25, 2019 6:29 PM in response to Bubs_69

Yes this works - Apple must hate Australia.

Mar 25, 2019 9:42 PM in response to Bubs_69

After updating to tvOS 12.2 I have the same problem for iTunes movies app 😅

Mar 26, 2019 1:05 AM in response to Vancouver22

Tried this but it didn’t work. 🥺

Mar 26, 2019 3:09 AM in response to Bubs_69

Not only restricted to Australia! Same here in Luxembourg, Europe.

Didn‘t find any solution yet.

Mar 26, 2019 5:52 AM in response to danvin67

Agree! They could have put a message. I finally streamed from my iPad to AppleTV, but I wasted my time. Any new service probably never available in my country.

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Apple Events app on Apple TV gets white or black screen since being updated.