Phone Screen broken, unable to turn off.

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Level 1

29 points

Phone Screen broken, unable to turn off.

I broke the upper screen of my iPhone three days ago, so we can't turn it off (the slide bar is at the top of the screen). What's even worse is that since we cannot unlock the phone (it's suspended now), the alarm keeps ringing and we cannot turn it off. I restarted it over and over but I now just want to turn it off before we repair it. Is there a way to turn off iPhone XS without using the slide bar?

The iPhone XS is also unable to connect to iTunes on Mac.

iPhone XS, iOS 12

Posted on Mar 24, 2019 2:14 AM

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Answer 1

Mar 24, 2019 2:27 AM in response to GW_0912

Force restarting an iPhone X, XS, XS Max or iPhone 8 requires a three-button procedure:

Press and release the volume up button.
Press and release the volume down button.
Press and hold the side button until the screen turns off release the button immediately. Do not wait for it turn on again.

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Answer 2

GW_0912 Author

Level 1

29 points

Mar 24, 2019 2:54 AM in response to SravanKrA

I tried this several times just now, but no mater how it will always turn on back again. Should I release the button before it turns black?

FYI. I want to turn off the phone, not restart it.

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Phone Screen broken, unable to turn off.

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