Cannot edit or change Mac administrator profile picture

I think the snapshot tells a lot.




After years i wanted to change my profile picture.

Done once, worked as expected. (I picked one from my photo library)

Tried a second time and this is the result: no menu, just a blank flag.


Any idea about this?


Thank you!!!


MacBook Pro 15", macOS 10.14

Posted on Mar 24, 2019 6:09 AM

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Question marked as Top-ranking reply

Posted on Mar 25, 2019 4:05 AM

Thank you all for your support.


Suddenly, solved.


I did again what dialabrain suggested some posts ago,

I dragged and dropped directly onto the previous picture a new one.

This time a tiny one (around hundred pixels square png). This makes a difference? I do not know, anyway, it worked...


Done. Unlocked, back to normal.

Now whatever is the picture I try to use it works like it should.


Even if the reason of the locked menu is still not clear,

the solution was finally what dialabrain suggested.


Thank you!





17 replies
Question marked as Top-ranking reply

Mar 25, 2019 4:05 AM in response to Eau Rouge

Thank you all for your support.


Suddenly, solved.


I did again what dialabrain suggested some posts ago,

I dragged and dropped directly onto the previous picture a new one.

This time a tiny one (around hundred pixels square png). This makes a difference? I do not know, anyway, it worked...


Done. Unlocked, back to normal.

Now whatever is the picture I try to use it works like it should.


Even if the reason of the locked menu is still not clear,

the solution was finally what dialabrain suggested.


Thank you!





Mar 25, 2019 1:54 AM in response to only-a-user

just noticed/tried to open from that "preferences/user and groups" page my contact card (dedicated button at the bottom).

from there I noticed that I have no more picture on my contact.

tried to edit, the menu here appeared correctly (!) but when I selected one photo from my library then it did not upload correctly the preview in the circle. Waited some time... Did not appeared but finally I pressed the button to confirm.

Now I have a locked (cannot close) contact detail page in front of me......

(???)

Mar 25, 2019 3:10 AM in response to dialabrain

Thank you again dialabrain. After another restart I have been able to access again the contacts.

This time I selected another picture from my library and everything went smooth as it should.

Few seconds later it was visible also as contact picture on my iPhone.

(I do not know if it is possible, but seems that it's really that specific picture causing the trouble...)


Sorry for the slightly off-topic route. But maybe can help also (for you experts) to understand what is causing the main problem.


About the main issue: "preferences/user and groups" and the related admin pic: still same situation...


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Cannot edit or change Mac administrator profile picture

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