I think the snapshot tells a lot.
After years i wanted to change my profile picture.
Done once, worked as expected. (I picked one from my photo library)
Tried a second time and this is the result: no menu, just a blank flag.
Any idea about this?
Thank you!!!
MacBook Pro 15", macOS 10.14
Thank you all for your support.
Suddenly, solved.
I did again what dialabrain suggested some posts ago,
I dragged and dropped directly onto the previous picture a new one.
This time a tiny one (around hundred pixels square png). This makes a difference? I do not know, anyway, it worked...
Done. Unlocked, back to normal.
Now whatever is the picture I try to use it works like it should.
Even if the reason of the locked menu is still not clear,
the solution was finally what dialabrain suggested.
Thank you!
Thank you all for your support.
Suddenly, solved.
I did again what dialabrain suggested some posts ago,
I dragged and dropped directly onto the previous picture a new one.
This time a tiny one (around hundred pixels square png). This makes a difference? I do not know, anyway, it worked...
Done. Unlocked, back to normal.
Now whatever is the picture I try to use it works like it should.
Even if the reason of the locked menu is still not clear,
the solution was finally what dialabrain suggested.
Thank you!
Okay. What may work is deleting…
~/Library/Preferences/com.apple.systempreferences.plist
If you delete it you will have to reset any personal System Preference settings you have set.
You could try downloading and installing this, Download macOS Mojave 10.14.3 Combo Update
it won't do any harm to install this over an existing 10.14.3 installation, it will reset some system files and caches and may
help with your problem. Make a full back up first.
Click on the padlock and enter your administrator password and then you should be able to change the picture.
Yeah your right, sorry.
Maybe they should try a restart.
Does just dragging an image on top of the current one work?
You're welcome. Sorry to hear. I suspect a corrupt preference file but I don't know which it would be. You could try creating a new user account, log into it and see if that works.
If you can't quit the Contacts app, press "command option esc", select Contacts and click the "Force Quit" button.
Tested:
crating a new account allows me to change the new account picture (via the usual menu, that this time loads properly).
But back to the the admin picture... still impossible to touch.
Thank you for your answers, but both a restart and entering the admin pass di not solve the issue.
As mentioned by VikingOSX, this is not needed, but tried anyway.
Still a blank menu, like in the picture.
Hope someone drops here another idea.
just noticed/tried to open from that "preferences/user and groups" page my contact card (dedicated button at the bottom).
from there I noticed that I have no more picture on my contact.
tried to edit, the menu here appeared correctly (!) but when I selected one photo from my library then it did not upload correctly the preview in the circle. Waited some time... Did not appeared but finally I pressed the button to confirm.
Now I have a locked (cannot close) contact detail page in front of me......
(???)
Thank you again dialabrain. After another restart I have been able to access again the contacts.
This time I selected another picture from my library and everything went smooth as it should.
Few seconds later it was visible also as contact picture on my iPhone.
(I do not know if it is possible, but seems that it's really that specific picture causing the trouble...)
Sorry for the slightly off-topic route. But maybe can help also (for you experts) to understand what is causing the main problem.
About the main issue: "preferences/user and groups" and the related admin pic: still same situation...
Thank you Dialabrain.
Dragging and droping in directly a new picture opens that empty flag.
And the new picture does not take the place of the old one.
I deleted that file, then restarted the system...
Same situation.
Strangely really nothing changed. I cannot catch which personal System Preferences has been deleted.
Did i miss something?
Good to hear it's working. 😎
Cannot edit or change Mac administrator profile picture
