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iTunes £15 top up card

I bought a £15 voucher I put on this morning @ 0715 said it has gone on but doesn’t show on my balance the card was thrown away & cannot be retrieved

iPhone 7, iOS 12

Posted on Mar 25, 2019 12:15 PM

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Question marked as Best reply

Posted on Mar 26, 2019 1:30 PM

Hi CTK50,


Thank you for contacting Apple Support Communities. Based on what you stated, it seems like you tried to redeem code and it is not showing up on your balance. I would recommend you use this article to help troubleshoot the issue.


If you can't redeem your App Store & iTunes Gift Card, Apple Music Gift Card, or content code


Please don't hesitate to let us know if the steps resolved your issue or if you need additional assistance.


Cheers.

3 replies
Question marked as Best reply

Mar 26, 2019 1:30 PM in response to CTK50

Hi CTK50,


Thank you for contacting Apple Support Communities. Based on what you stated, it seems like you tried to redeem code and it is not showing up on your balance. I would recommend you use this article to help troubleshoot the issue.


If you can't redeem your App Store & iTunes Gift Card, Apple Music Gift Card, or content code


Please don't hesitate to let us know if the steps resolved your issue or if you need additional assistance.


Cheers.

iTunes £15 top up card

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