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Mojave 10.14.4 fails to Authenticate Gmail account

Just update to Mojave 10.14.4 and now Apple Mail will NOT connect to one of my Gmail accounts.


This issue is UNIQUE to Apple Mail as I can access the Gmail account using Spark on the same computer without issues.


This issue is UNIQUE to Mojave 10.14.4 as it did not exist with 10.14.3 and it does not exist on another computer running an earlier version of Mac OS X.


The issue puts me in an endless loop. I get a notification "Google requires completing authentication in Safari." This takes me to a Sign in dialog where I enter email account and password. Password is correct and accepted, after which I'm back in the loop again asking to enter Google Password.


If I login to my Google account in Safari I can see the recent events that I signed in without any problems on this Mac, but Apple Mail does NOT connect and I am back in the endless loop.


Oddly I can add events to the Google Calendar for the account so apparently something is amiss strictly with Apple Mail.


Suggestions?

iMac 27" 5K, macOS 10.14

Posted on Mar 26, 2019 8:18 AM

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Question marked as Top-ranking reply

Posted on Apr 23, 2019 7:05 PM

Thanks to mulberrywriter for the answer .

Most easiest way without downloading and deleting accounts.


  1. Go to your gmail account in browser.
  2. There is a little gear in your gmail under all emails (I did this way so explain step by step from my side)
  3. Choose Settings under that gear
  4. Choose Account and Imports
  5. Choose Other Google Account settings
  6. Choose Review your privacy settings.
  7. Choose device information. If it is Turned off - you need t click on it and turn it ON. If it is ON, You can turn it off and again turn it on.
  8. Do not logout. Go to Mail and Click on Lighting icon near your account.
  9. Click everything it will ask.
  10. In browser you will see an option to "Allow". Click it and DONE. It will finish authentication smoothly.


Process takes 2 minutes. All calendar info and emails will stay with no issues. I hope it will works fine after as well.

868 replies

Apr 23, 2019 2:32 PM in response to Ken Graham

If the account is deleted are all the emails lost? TIM APPLE should be ashamed of this. I want to be compensated for my time to screw with this. My business is impacted. The second richest company in the world can't get this correct, didn't beta properly or just wants more information that can be hacked.


I am sure... that if this Kida glitch happened with the stock trade price or management bonus system they would have it fixed in an hour.


I cancelled my order for the new Mac mini. Windows is looking better and better.


Apple is not the Apple my company has been buying for since 1998.


Enough is enough....

Apr 23, 2019 8:00 PM in response to yana131



@Yana131 re: 4/23/19 7:05PM response beginning: "Thanks to mulberrywriter for the answer..." I appreciate the time and effort. My problem is that I do not want Google to store the information from my device. I have always had this "device" setting off (pause) and until 10.14.4 there was never any problem. If the device setting is on, then: "Device Information stores info about your contacts, calendars, apps, music, audio files, movies, books, and other data from your devices. It also stores diagnostic info about your devices, like the battery level, the quality and duration of network connections, touchscreen and sensor readings, and crash reports." That's not what I want Google to have. So it's still an Apple issue. I realize there are highly technical solutions that have been suggested here, but that doesn't help the vast majority of Mac users who are not tech savvy. Again, though, thanks for taking the time and I hope it works for others.

Apr 23, 2019 8:30 PM in response to Ken Graham

I got off the phone with a supervisor (no point messing with a rookie) and he said that it has always been this way but they wanted to make it clear with they were doing. Apparently lawyers had it deep into the terms of service. Could be the new EU privacy issues. I think Google and Apple is collecting data. duhh.


I made the supervisor do a screen share every single click. He did help. And he kept his cool when I was "angry"


I asked him if Apple would either pay me for my time or put up a Into to this stupid box that says "hey... we always had your data and contacts but .... we didn't make it clear. So sorry for pulling a Facebook.


Now I am doing the MB pro myself and

Apr 24, 2019 9:30 AM in response to Joseph Masselli

Sorry. I think it should be a reason why for some people it works and for some doesn't. Just want to confirm if you didn't close the browser with your gmail in browser? Maybe this was a reason it can't login?

All steps I did for 2 my emails. One had OFF device information and one had ON. I did as I explained and both finished login without any problems, but I did it one by one. So logged in into 1 gmail account and did all steps with open browser. And then changed account and repeated.

Apr 24, 2019 10:26 AM in response to Joseph Masselli

A fix that works for Mail:


Shut down you Mac and boot from your 10.14.3 backup. (all makes backups before upgrading ....uhh)

Start Finder an go to your MacHD -> Aplications and delete Mail.app (confirm with your PW). You can make a copy by pressing command-d before deleting it.

Copy Mail.app from backup (the one you have booted from) to the MacHD -> Applications folder.

Restart from your Mac.

Now 10.14.4 is using a Mail app that works. 🤓



Mojave 10.14.4 fails to Authenticate Gmail account

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