Level 1

134 points

Mojave 10.14.4 fails to Authenticate Gmail account

Just update to Mojave 10.14.4 and now Apple Mail will NOT connect to one of my Gmail accounts.

This issue is UNIQUE to Apple Mail as I can access the Gmail account using Spark on the same computer without issues.

This issue is UNIQUE to Mojave 10.14.4 as it did not exist with 10.14.3 and it does not exist on another computer running an earlier version of Mac OS X.

The issue puts me in an endless loop. I get a notification "Google requires completing authentication in Safari." This takes me to a Sign in dialog where I enter email account and password. Password is correct and accepted, after which I'm back in the loop again asking to enter Google Password.

If I login to my Google account in Safari I can see the recent events that I signed in without any problems on this Mac, but Apple Mail does NOT connect and I am back in the endless loop.

Oddly I can add events to the Google Calendar for the account so apparently something is amiss strictly with Apple Mail.

Suggestions?

iMac 27" 5K, macOS 10.14

Posted on Mar 26, 2019 8:18 AM

Top-ranking reply

ctucek

Level 1

8 points

Posted on Dec 27, 2019 11:41 AM

This worked for me on 8 different Gmail accounts. The glitch happened last night 26Dec19 when I installed a Mojave upgrade.

Note: I am running Mojave 10.14.6, Safari 12.1.2, and Mail 12.4 which may be why it was this simple.

In "Mail," click on the tilde next to the account now connecting. It will pop up a box saying, "Enter the password for the account “**************@gmail.com”. Click on "Open Safari"
Now you see "Sign in to continue to Mac OS." Don't - It's a loop. Instead click on "Create Account" at the bottom.
Don't create a new account. Look below (lower left) and click on "Sign in Instead." It will reopen a log-in box for your Google account.

4. Log in to Google with your email and password (two pop up boxes in a row).

5. It will pop up Google’s "Protect your account." Click on "Confirm"

6. New pop up window, "macOS wants to access your Google Account." Click on "Allow."

Your “Mail” screen will pop to the front and the tilde will be gone. Your mail will now function. Do a test and it should come through.

For those using the same specs as my Mac, hope this works for you also. Since I had 8 accounts to fix, it seems true (but it was one laptop with particular specs). I actually stumbled upon trying this before any solution offered - God's grace maybe. If it works for you, send Him a "thanks."

Merry Christmas!

View in context

868 replies

May 14, 2019 10:46 AM in response to sarafrommaplewood

The 10.14.5 was not a fix for me. Still having the same identical problem. Looks like another two hour phone call to apple.

May 14, 2019 1:41 PM in response to gjdkeu

It's NOT fixed in 10.14.5. I updated to that release yesterday, and the problem only STARTED for me today. None of the fixes on this thread are working.

May 14, 2019 4:16 PM in response to lkrupp

If it was a Google problem then why am I able to connect with Gmail on my other devices that do not have this OS system. Plus, good luck contacting anyone at Google.

May 14, 2019 4:30 PM in response to MacSavvyFlorida

This may be a stupid question but how do you migrate the new user info over?

May 14, 2019 4:52 PM in response to Everything_is_Apple

Command-drag and move your data to the Shared User folder.. then Command-drag it out to the correct folders after you setup the new user.

IrwinGJr

Level 1

4 points

May 18, 2019 12:13 PM in response to Joseph Masselli

Follow the fix posted below by Everything_is_Apple. That is the same fix I was given and previously posted, and has worked for several weeks now.

JB-SF

Level 1

8 points

May 18, 2019 4:38 PM in response to Ken Graham

I have two gmail accounts using 10.14.4 One account logs in all the time. The second account goes through the endless relogin loop. Maybe someday Apple and Google will get their act together.

May 19, 2019 1:24 PM in response to Everything_is_Apple

Thanks so much for your post. It worked as advertised. The problem seemed to be in the keychain. Followed the directions and now can get my gmail in the apple mail app!

May 19, 2019 6:28 PM in response to Rodney Parker

So Glad it helped!

May 20, 2019 6:28 AM in response to eoinflinn

Try the solution by Everything_is_Apple, it worked for me

May 20, 2019 7:01 AM in response to SpikySuper

Hey thanks for the response. I've tried this just now and it doesn't work for me. I still get the message "This account already exists"

15844

Level 1

8 points

May 20, 2019 7:42 AM in response to Ken Graham

I am also in the "Google requires completing authentication in Safari." loop the opening FIREFOX

15844

Level 1

8 points

May 20, 2019 7:46 AM in response to 15844

I am on MOJAVE 10.4 and have the problem of the google loop when opening FIREFOX

will be grateful for solution

TimQ

Level 1

29 points

May 20, 2019 9:53 AM in response to Everything_is_Apple

This worked for me on both Macs. My iPhone was never affected.

Thank you, Everything

KPHIR

Level 1

4 points

May 22, 2019 4:17 AM in response to macendo

This advise was super helpful and easy. Thanks

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Mojave 10.14.4 fails to Authenticate Gmail account