When I turn on my iPad, I get this on the screen:
If I type in the correct passcode, it tells me it is incorrect, and continues to lock me out longer and longer. Even when I hide the keyboard, when I hit the home button the keyboard appears again.
iPad Pro 9.7-inch WiFi
Was it new in the box, or did you purchase a previously used iPad? It's important, because if you purchased a gently, but previously used device, it may not have been properly prepared for a next owner and if so, you could have a big problem.
You can try the process for a forgotten passcode, which is to erase and restore the iPad via iTunes, per the instructions in this link: If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support
Was it new in the box, or did you purchase a previously used iPad? It's important, because if you purchased a gently, but previously used device, it may not have been properly prepared for a next owner and if so, you could have a big problem.
You can try the process for a forgotten passcode, which is to erase and restore the iPad via iTunes, per the instructions in this link: If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support
Then use the link I provided to erase, then restore the iPad.
I note this hasn't been mentioned at all... but the screen shown in your screenshot indicates that a complex alpha-numeric Passphrase is active on the iPad - NOT a simple numeric passcode.
You can reach out to Apple. I don't know if they'll be willing to help you, since you are not the original owner of this iPad.
If they are unwilling to help you, you need to go to who you bought the device from and that's BHP. I really don't think your iPad was prepared correctly for you to become it's next owner.
Then you're good as long as it let you restore. I thought you posted above it didn't work.
I am happy this had a happy outcome. You have no idea how many people come here daily and find after an update they are completely locked out of their devices, which they purchased used, which were not properly prepared and they have no way on the planet to reach the previous owner. Count yourself lucky here!
Just curious, I was able to back up the iPad while connected to iTunes and before restoring the iPad. If I were to restore that backup, would it still have the passcode issue, or is that something that is backed up as well?
Yes, any backup is protected/encrypted by the passcode that was active in protecting the iOS device at the time of the backup. Thus, restoring a backup to a device will continue to have its data protected after the restore process - as well as protecting the backup itself.
If this mechanism did not exist, it would be trivial to circumvent security measures that Apple have implemented in order to protect your confidential data.
Are you the original owner of this iPad, or did you perhaps purchase it used?
I bought it from BH Photo, it has worked with no problems at all for the past 2 months. I noticed the keyboard was appearing rather than the passcode numeric entering panel.
It was used, but icloud unlocked. Like I mentioned, it has had a passcode and no problems for the past 2 months since purchasing.
Thanks, trying that now!
Follow the directions EXACTLY and even make sure you have the latest version of iTunes running on your computer.
Good luck.
I did not use the alpha-numeric Passphrase. Restoring did not seem to work, any other suggestions?
Perhaps, but I am living overseas now. It did let me restore, there wasn't anything critical on it. It's working now!
iPad missing numeric passcode for Touch ID.
