Hi everyone
I am absolutely desperate for help but have very limited technical knowledge!
My iMac suddenly started unmounting my three external hard drives. I am a photographer and have all my livelihood on these things.
I contacted apple and they said they can't imagine what the problem is but I will have to reformat my discs.
I have had a similar problem occur on my MacBook Pro with one of my hard drives - the Sandisk extreme SSD.
But after the problem occurred first, I had a futile conversation with apple and then I noticed that they suddenly mounted and so I ran a disk utility first aid on the two that came up.
I have recently bought these hard drives and used two of them before my iMac was wiped, because it has never worked properly, and one of them, since it was wiped.
The newly set up iMac was updated to Mojave 10.14.5 and the MacBook Pro is on the same system.
Apple have now told me to start my iMac up in safe mode and when the hard drives show up, run first aid and then move all the information across to one, reformat each in turn, and then put the stuff all back on.
However, after starting the iMac up in safe mode, predictably, neither hard drive will show up.
If I go into disk utility, they are pale and show as unmounted. When I ask to mount them, I get no response.
I did try and run first aid on one of them and it did allow it to happen but left it unmounted.
I am an extremely stressed lady now and just don't know how to move forward :(