AirPods wireless charging not working

I've got exactly the same issue. It shows the lightning bolt that the case is charging. But it will not increase the battery level. It is getting also warm. That's normal. But this getting warmer than it should and my Belkin Boost Up Qi charger mat then goes into protection mode. This happens after half hour or longer. In the mean time there is no extra charge loaded into the battery case.

When I connect a charger with cable to the lightning port it is charging good without any issues. I've already spoken technical support of Apple and they think something is wrong with the wireless charger spool in the case. I need to visit a support center to get this confirmed.

I'm just back from the service center. They confirmed the issue. Already more customers complaining about this issue. It will be sent to Apple for further investigation. Within few days I hope they will provide a new working one.

Did Apple replace the case for you? Has this solved the problem? I’m on my second case and have now realised that it’s my Belkin Boost Up Wireless charger. Belkin has also confirmed there is a compatibility issue with the AirPods.

I’ll will receive tomorrow a new one. If problem is still there with the new one then Belkin, mophie en senz chargers has compatibility issues with AirPod wireless case.

I’ve tested all these three brands.

iPhone XS is just working fine with all of these. So Apple should fix the compatibility issue if the AirPods wireless case somehow.

Yes, I totally agree! My iPhone X charges perfectly on my belkin Boost Up but no joy with the Airpods, I purchased a standard juice pad wireless charger and this charged up perfectly well my AirPods. Maybe apple could fix something with the Firmware update? Could this address the issue?

My experience so far with Apple support (in short 😡): I got the third wireless case replacement. And also this one has exactly the same issue. I have tested with 8 different types/brands Qi charger mats. All the same issue. Apple wants me to travel more than 100 km to diagnose the issue again at a service center. If the first, second and third one does not solve it. Why the fourth visit will solve it? So I have escalated at Apple and I refuse to travel again without a guaranteed working solution. Then a call back appointment was made and they of course did not call me back. I contacted Apple again and after redirected to several persons at Apple, I was directed to after sales department. They will not help, because there are replaced parts they will not provide any options to solve or provide any compensation. I keep escalating the issue and the current status is that I have to wait now for a week for the next step. It is unclear what that step will be by Apple. During this week they going to investigate the issue at Apple HQ engineering what might be the cause.

Anyone which has this issue or similar, create a support incident. When there are more reports the more they will take this issue more seriously. And keep pushing. As they try many ways to get you stop complaining about the issue.