You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

đź’ˇ Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: Adagramp
Adagramp Author
User level: Level 1
13 points

iCloud for Windows won't open

I've installed iCloud for Windows on my PC running Windows 10 version 1803. When I try to open it from the Start menu, I see a window with my user name, but all the options are grayed out, and the wheel spins non-stop until finally displaying "authentication failed". I've uninstalled & reinstalled icloud for windows and get the same result.

I have several folders that appear when I log into icloud.com using my Apple ID, but when I choose icloud drive in File Explorer, the folder is empty. I need to get those folders into iCloud drive so I can access them on my iPad.

Posted on Mar 30, 2019 9:11 AM

Reply

Similar questions

1 reply
User profile for user: chris_g1
chris_g1
User level: Community Specialist

Apr 1, 2019 12:15 PM in response to Adagramp

Hello Adagramp,


After reviewing your post, it sounds like there is a problem because of the "authentication failed" message. Take a look at the "What if I can’t sign in to iCloud?" section.


Get help using iCloud for Windows


Please don't hesitate to let us know if the steps resolved your issue or if you need additional assistance.


Thank you for using Apple Support Communities. Have a nice day.

Reply

iCloud for Windows won't open

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up