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Squiddz Author

Level 1

76 points

VERY slow sync (hours!) for pictures via iTunes for Mac since last Mojave and iOS updates (3/2019)

Since I updated to the latest Mojave 10.14.4 and the latest iOS 12.2 this week, synching my photos to my iPads and iPhone is abysmally slow. Granted that I have over 25,000 photos but up until this week (and these updates), if I add a few photos to one folder (10-20 or so) then they'd synch in a couple of minutes. Now it takes several hours, just for a few new photos. I have already rebooted my (27" 5K Retina) iMac and my iPads, and I deleted the iPod Photo Cache to start from scratch. I thought once I got the Photo Cache reestablished, that the sync would be fast again like it was before the updates, but that is not the case. I am using a USB cable plugged directly into my iMac. Does anyone else experience this and does anyone have any other suggestions? Is this enough info to help me? Thank you.

iMac Line (2012 and Later)

Posted on Mar 30, 2019 2:59 PM

Top-ranking reply

JJGraphics

Level 1

79 points

Posted on Mar 31, 2019 2:47 AM

This looks like a previous problem with iTunes has returned with the latest update.

Please report the problem to Apple:

https://www.apple.com/feedback/macos.html

The more people that do this, the quicker something will be done.

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46 replies

Squiddz Author

Level 1

76 points

Apr 2, 2019 12:51 PM in response to Arnd Gehrmann

Yes, it hangs for hours on "reading pictures from..." for me too.

I thank everyone for posting, it helps in a way to know that I'm not the only one! Hoping Apple gets right on this.

Apr 4, 2019 7:51 AM in response to Squiddz

I suspect it has to do with the 12.2 iOS update

Apr 5, 2019 2:27 AM in response to Fidipaldi

Actually just testing iOS 12.1.4 (latest version before iOS12.2) and the last Mojave/iTunes update and photo sync is still slow, stuck at step 5 of 6, "reading photos"...

MaisPod

Level 1

9 points

Apr 7, 2019 8:59 AM in response to Squiddz

I habe the same problem. Sync will never end „reading photos“... iOS 12.2 macOS 10.14.4, iTunes 12.9.4.94

Perhaps a downgrade to iTunes 12.8.1 will fix it??

Apr 7, 2019 9:20 AM in response to Squiddz

I’m pretty sure it’s iTunes that is the problem.

John

Squiddz Author

Level 1

76 points

Apr 10, 2019 10:11 AM in response to sydney_001

That's some good troubleshooting there. I had already updated my iPads when the issue began so I couldn't do the same. Still waiting for Apple to fix this. Thank you for posting.

godbreak

Level 1

9 points

Apr 13, 2019 1:34 AM in response to JJGraphics

Same problem, submitted via link you shared, thanks.

Squiddz Author

Level 1

76 points

Apr 19, 2019 9:28 PM in response to Squiddz

I've reported it to Apple AGAIN. Still hoping they'll fix this soon!

Rclark77

Level 1

4 points

May 7, 2019 8:00 PM in response to Squiddz

Still having same problem a month later. My issue is precisely the same as yours.

May 7, 2019 10:16 PM in response to Squiddz

Apple, please wake up and help !!!

Rclark77

Level 1

4 points

May 8, 2019 10:35 AM in response to Squiddz

That’s what I was starting yesterday hoping it might solve the issue for now, thank you for the update!

May 14, 2019 3:11 AM in response to Arnd Gehrmann

same with me: after update still the same problem. It's very sad that there is no comment or help from Apple...I informed them weeks ago about the problem...

May 15, 2019 1:10 AM in response to sascha m.

Sorry. Duplicate post removed.

Squiddz Author

Level 1

76 points

May 27, 2019 5:00 PM in response to Squiddz

I had to do a bit of tweaking with my folders, but this solution has apparently solved this problem. I recommend it to others until Apple fixes this!

briccojc

Level 1

24 points

May 30, 2019 12:29 AM in response to Squiddz

Thanks for this workaround. Works perfectly!

VERY slow sync (hours!) for pictures via iTunes for Mac since last Mojave and iOS updates (3/2019)