Mouse cursor problem on Safari, not turning into pointing finger on links

Hi Dominic,

Thank you for your answer. I have tried logging out of all accounts, but nothing changed when I logged back in.

I would gladly share my EtreCheck report, unfortunately it exceeds 5000 characters, how can I share it with you ?

Great idea here is the first part of the report :

EtreCheck version: 5.2 (5029)

Report generated: 2019-04-05 12:16:58

Download EtreCheck from https://etrecheck.com

Runtime: 2:40

Performance: Excellent

Sandbox: Enabled

Full drive access: Enabled

Problem: Other problem

Description: 

My mouse cursor does not change to the pointing finger when hovering o

ver a link, the cursor remain as the arrow. The links work once I clic

k on them but it is very inconvenient. A consequence of this problem i

s that the disappearing control commands on video players do not show 

up unless I click in the middle of the screen (which pauses the video)

, then the commands show up. The strangest thing is that the problem o

nly happens on new tabs on Safari, the first tab works perfectly fine 

(the cursor changes to the pointing finger over links). 

I have consulted many old topics, advising to try on a Guest profile a

nd in Safe mode. 

As a Guest : the problem does not happen at all, on any new tab.

In Safe mode : the problem happens exactly the same as after a normal 

launch of my session. 

The problem only occurs on Safari. Chrome and Mozilla do not display t

his problem of cursor once I open new tabs.

Major Issues:

    Anything that appears on this list needs immediate attention. 

    No Time Machine backup- Time Machine backup not found.

Minor Issues:

    These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. 

    Configuration profiles present- This machine has configuration profiles. These are sometimes used by adware and malware.

    Apps with heavy CPU usage- There have been numerous cases of apps with heavy CPU usage.

    Unsigned files- There are unsigned software files installed. They appear to be legitimate but should be reviewed.

    Heavy I/O usage- Your system is under heavy I/O use. This will reduce your performance.

    32-bit Apps- This machine has 32-bits apps will not work after macOS 10.14 “Mojave”.

Hardware Information:

    MacBook Air (13-inch, 2017)

    MacBook Air Model: MacBookAir7,2

    1 1,8 GHz Intel Core i5 (i5-5350U) CPU: 2-core

    8 GB RAM - Not upgradeable

        BANK 0/DIMM0 - 4 GB DDR3 1600 ok

        BANK 1/DIMM0 - 4 GB DDR3 1600 ok

    Battery: Health = Normal - Cycle count = 237

Video Information:

    Intel HD Graphics 6000 - VRAM: 1536 MB

        Color LCD 1440 x 900

Drives:

    disk0 - APPLE SSD SM0128G 121.33 GB (Solid State - TRIM: Yes)

    Internal PCI 5.0 GT/s x4 Serial ATA

        disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

        disk0s2 [APFS Container] 121.12 GB

            disk1 [APFS Virtual drive] 121.12 GB (Shared by 4 volumes)

                disk1s1 - Macintosh HD (APFS) (Shared - 88.65 GB used)

                disk1s2 - Preboot (APFS) [APFS Preboot] (Shared)

                disk1s3 - Recovery (APFS) [Recovery] (Shared)

                disk1s4 - VM (APFS) [APFS VM] (Shared - 1.07 GB used)

Mounted Volumes:

    disk1s1 - Macintosh HD 121.12 GB (30.70 GB free)

        APFS

        Mount point: /

    disk1s4 - VM [APFS VM] (Shared - 1.07 GB used)

        APFS

        Mount point: /private/var/vm

Network:

    Interface en6: iPhone 4

    Interface en4: iPhone 2

    Interface en3: iPhone

    Interface en0: Wi-Fi

        802.11 a/b/g/n/ac

        Proxy Auto Discovery

    Interface en5: iPhone 3

    Interface en2: Bluetooth PAN

    Interface bridge0: Thunderbolt Bridge

2nd part :

System Software:

    macOS Mojave 10.14.4 (18E226) 

    Time since boot: Less than an hour

Configuration Profiles:

    This computer has configuration profiles installed.

Notifications:

    /Applications/EtreCheck.app

        2 notifications

Security:

    Gatekeeper: Enabled

    System Integrity Protection: Enabled

Unsigned Files:

    Launchd: ~/Library/Application Support/Steam/com.valvesoftware.steam.ipctool.plist

        Executable: ~/Library/Application Support/Steam/Steam.AppBundle/Steam/Contents/MacOS/ipcserver

        Details: Exact match found in the whitelist - probably OK

    Launchd: ~/Library/LaunchAgents/com.valvesoftware.steamclean.plist

        Executable: ~/Library/Application Support/Steam/SteamApps/steamclean Public

        Details: Exact match found in the whitelist - probably OK

32-bit Applications:

    2 32-bit apps

System Launch Agents:

    [Not Loaded] 16 Apple tasks

    [Loaded] 175 Apple tasks

    [Running] 110 Apple tasks

System Launch Daemons:

    [Not Loaded] 36 Apple tasks

    [Loaded] 189 Apple tasks

    [Running] 110 Apple tasks

Launch Agents:

    [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2019-03-14)

Launch Daemons:

    [Loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2019-02-25)

    [Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2019-03-21)

    [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2018-07-19)

    [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2019-03-14)

    [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2018-07-10)

    [Loaded] jp.co.canon.MasterInstaller.plist (Canon Inc. - installed 2018-12-31)

User Launch Agents:

    [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2019-04-01)

    [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2019-04-01)

    [Loaded] com.valvesoftware.steamclean.plist (? 0 - installed 2019-04-05)

User Login Items:

    Flux.app (Michael Herf - installed 2018-08-29)

        (Application - /Applications/Flux.app)

    Steam.app (? - installed 2016-08-23)

        (Application - /Applications/Steam.app)

Internet Plug-ins:

    FlashPlayer-10.6: 32.0.0.156 (Adobe Systems, Inc. - installed 2019-03-12)

    Flash Player: 32.0.0.156 (Adobe Systems, Inc. - installed 2019-03-12)

Audio Plug-ins:

    AppleTimeSyncAudioClock: 1.0 (Apple - installed 2019-04-04)

    BluetoothAudioPlugIn: 6.0.11 (Apple - installed 2019-04-04)

    AirPlay: 2.0 (Apple - installed 2019-04-04)

    AppleAVBAudio: 740.1 (Apple - installed 2019-04-04)

    BridgeAudioSP: 5.39 (Apple - installed 2019-04-04)

    iSightAudio: 7.7.3 (Apple - installed 2019-04-04)

Safari Extensions:

    Zotero Connector.safariextz - Center for History and New Media - https://www.zotero.org/(installed 2018-08-06)

3rd Party Preference Panes:

    Flash Player (installed 2019-02-25)

Time Machine:

    Time Machine Not Configured!

    One local snapshot

    Oldest local snapshot: 2019-04-04 17:26:29

    Last local snapshot: 2019-04-04 17:26:29

Performance:

    System Load: 1.76 (1 min ago) 3.22 (5 min ago) 3.08 (15 min ago)

    Nominal I/O speed: 12.01 MB/s

    File system: 71.37 seconds

    Write speed: 648 MB/s

    Read speed: 1478 MB/s

CPU Usage Snapshot:

    TypeOverall

    System 6 %

    User 9 %

    Idle 86 %

3rd part :

Top Processes Snapshot by CPU:

    Process (count)CPU(Source- Location)

    photolibraryd 21.34 % (Apple)

    com.apple.photomoments 11.93 % (Apple)

    EtreCheck 5.76 % (App Store)

    cloudphotosd 5.66 % (Apple)

    Other processes 5.45 % (?)

Top Processes Snapshot by Memory:

    Process (count)RAM usage(Source- Location)

    EtreCheck 465 MB (App Store)

    com.apple.WebKit.WebContent (11) 309 MB (Apple)

    App Store 116 MB (Apple)

    Safari 113 MB (Apple)

    Mail 95 MB (Apple)

Top Processes Snapshot by Network Use:

    ProcessInput/ Output(Source- Location)

    com.apple.WebKit.Networking 111 KB / 23 KB (Apple)

    mDNSResponder 79 KB / 19 KB (Apple)

    com.apple.photomoments 46 KB / 8 KB (Apple)

    steam_osx 16 KB / 8 KB (? - /Applications/Steam.app)

    Mail 14 KB / 7 KB (Apple)

Virtual Memory Information:

    Physical RAM: 8 GB

    Free RAM: 525 MB

    Used RAM: 4.68 GB

    Cached files: 2.81 GB

    Available RAM: 3.32 GB

    Swap Used: 0 B

Software Installs (past 30 days):

    Install DateName(Version)

    2019-03-12 Adobe Flash Player (32.0.0.156)

    2019-03-12 Microsoft PowerPoint (16.23.19030902)

    2019-03-12 Microsoft OneNote (16.23.19030902)

    2019-03-12 Microsoft Excel (16.23.19030902)

    2019-03-13 Microsoft Word (16.23.19030902)

    2019-03-14 Microsoft AutoUpdate (4.9.19030902)

    2019-03-27 Gatekeeper Configuration Data (164)

    2019-03-28 Microsoft Outlook (16.23.19032603)

    2019-04-02 Numbers (6.0)

    2019-04-02 Pages (8.0)

    2019-04-02 WhatsApp (0.3.2386)

    2019-04-03 Keynote (9.0)

    2019-04-05 EtreCheck (5.2)

Diagnostics Information (past 7 days):

    2019-04-05 11:03:57 signpost_reporter CPU (4 times)

        Executable: /usr/libexec/signpost_reporter

    2019-04-05 09:39:27 Discord.app Crash

        Executable: /Applications/Discord.app

    2019-04-04 09:07:11 com.apple.WebKit.WebContent CPU (2 times)

        Executable: /System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.WebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent

    2019-04-02 14:31:25 installd CPU

        Executable: /System/Library/PrivateFrameworks/PackageKit.framework/Versions/A/Resources/installd

End of report

Thank you for your time.

The Profile is a known one.

I have tried multiple Trackpad settings without effect.

The three finger preview works perfectly on every link, even though the mouse cursor does not change to the hand cursor.

Hello, thank you for your reply,

I am not using any style sheet on Safari.

Do you think including the second line of code you mentioned would fix the issue? If yes, could you help me finding where I can copy that line, I am not very familiar with these tools.

The weird thing is that my cursor acts perfectly fine on the first tab I use when I launch Safari, and it remains this way as long as this tab is opened. Any new tab will be affected by the cursor problem. Can that information help you in any way?

Thank you very much for the detailed tutorial.

I followed all your instructions precisely and it did not fix the issue. However I am not sure I did it properly. Indeed, I tried using the CSS code line you gave me to "prevent the hand cursor over links" (default), I just wanted to see if I was able to make the CSS work. It did not do anything to my cursor. I'm confused because I followed every step you described and encountered no problem at all.

Thank you for the help anyway!

Hello and thank you for you reply,

Wow it actually fixed the problem, at least partially. It looks like the issue comes from the "Favourites" page when you open a new tab, as every other setting worked perfectly fine (Top sites, Home page, Empty Page, Same Page).

It's just a shame that we can't use the favourites page, I'm very used to it, I hope a fix comes along in the next update (I'm glad I'm not the only one!).

Thank you for your help, at least we know where the problem lies now!

Now that you mention it, it seems like "Top sites" is not working for me either. I believe sometimes links will work, but on very rare occasions.

That very curious indeed, I expect a lot of people to turn up on this topic in the next days.