Safari stops playing Amazon video content - Silverlight IS installed

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Level 1

11 points

Safari stops playing Amazon video content - Silverlight IS installed

Recently, I'd been using Google Chrome for everything but suddenly it went wonky and would'n open known websites (Apple.com Google.com) so I decided to fall back to using Safari 12.1 b(13607.1.40.1.5) but when I go to Amazon to view Amazon video content I KNOW I have, I get an "unsupported plugin" message from Safari. I know that Amazon's video content runs on Silverlight - and that's already installed. Any ideas what's up?

iMac 21.5", macOS 10.13

Posted on Apr 5, 2019 7:00 AM

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Answer 1

Best reply

Eric Root

Level 10

684,057 points

Apr 7, 2019 8:44 AM in response to bondmaster

Plugins can be vulnerable and are somewhat of a safety concern. The newer formats are moving away from plugins.

If you are running macOS 10.13 as your profile shows, do a backup, preferable 2 separate ones on 2 drives. Boot to the Recovery Volume (command - R on a restart). Run Disk Utility and select First Aid. Then re-install the OS. That should reinstall Safari 11.

Reinstall from macOS Recovery

OS X Recovery

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Answer 2

bondmaster Author

Level 1

11 points

Apr 7, 2019 6:35 AM in response to Eric Root

It's an 11,2 mid-2010 iMac... yes... yes... yes... I know... it's an antique - but it's what I have. Can I go back and re-install a previous version of Safari that DID support plug-ins? And just why did Apple decide that, in Safari's world, plug-ins were no longer any good?

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Answer 3

Eric Root

Level 10

684,057 points

Apr 5, 2019 12:01 PM in response to bondmaster

Safari 12 dropped support for most plugins.

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Answer 4

Allan Jones

Level 9

68,912 points

Apr 5, 2019 7:25 AM in response to bondmaster

What year is your iMac? Do "About this Mac..." from your Apple menu and tell us waht shows in the section I'm marked "sub-model" in this screenshot:

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Answer 5

bondmaster Author

Level 1

11 points

Apr 7, 2019 5:11 AM in response to Eric Root

Then why do YouTube videos play with no problem?

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Answer 6

Eric Root

Level 10

684,057 points

Apr 7, 2019 5:16 AM in response to bondmaster

YouTube videos don't require a plugin. Depending on the age of your computer and the graphics card installed, you can view videos that are supported in a newer format.

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