You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Painfully slow mac mini - tried so many things - what now?

Hi folks


So I'm about ready to give up on my Mac Mini - but let me see if anybody has any ideas I haven't tried!


My Mac Mini has always been on the slow side - some days it's OK, but some days opening a new Finder window can take 90 seconds, and once it's opened loading a directory listing containing 40 files can take another minute, opening system preferences 2 minutes or more and individual system preference panes can take 5 minutes or even fail to load entirely, new browser windows similarly can take a minute or more. These waits may or may not involve the spinning beachball. Doesn't seem healthy. Also: so frustrating.


I have tried the following and none has had a discernible impact on performance:


  • Complete disk erase and reformat. Install clean OS. Manually drag files from mounted Time Machine sparse bundle.
  • Install OS on external SSD (my machine has an internal HD) with plenty of spare storage capacity.
  • I do regular shut downs (not just restarts), to get the benefit of that clean up routine. I have also started the computer up in Safe Mode, as there are clean up routines that happen then too.
  • I've reset the PRAM.
  • I've run the computer in Safe Mode.
  • I've run Disk Utility mounting the start up disk on another computer, and run /sbin/fsck -fy in verbose mode.
  • I've added a fan to the media cabinet where the device lives (previously it was just cooled by ambient air through a vent)
  • I've taken the machine into the Apple Store, and they've run a full set of hardware diagnostics and said everything is working adequately.


I typically experience these performance issues while Activity Monitor shows 90% free CPU. No process is using more than 15 threads. Memory Pressure remains green.


I have a Late 2014 Mac Mini, with a 1.4GHz Intel Core i5 processor, 4GB of memory, and running Mojave 10.14.4 off a 1TB external SSD.


I use a desktop iMac at Work, and have a MacBook Air. Both similar age and specs - neither of them have these problems.


Does anybody have any ideas as to what I can do?


Mac mini, macOS 10.14

Posted on Apr 6, 2019 12:23 PM

Reply
Question marked as Top-ranking reply

Posted on Apr 6, 2019 1:17 PM

I suggest running an EtreCheck report and posting it so we can assist you with finding any potential issues that may be causing the slow performance.


Ref: Using EtreCheck to Troubleshoot Potential Mac Issues - ASC

Similar questions

13 replies

Apr 7, 2019 7:40 PM in response to awocomputes

The Load Cycle Count is past the official lifetime value and could be causing problems when the drive is being accessed. Just because the Load Cycle Count is past its lifetime value does not mean the drive is necessarily bad, but I've personally seen drives have issues once this point has been reached. Since there are no Reallocated Sectors or Uncorrectable Errors the drive shouldn't be causing issues when booting externally unless the drive is being accessed during use. It is possible macOS will trigger communication with the internal drive when performs disk I/O especially when checking available devices. Spotlight might even be indexing the drive and slowing your performance especially when booted from an external drive.


You listed an "External SSD" as your boot drive in the second DriveDX report, but this drive is actually a 5,400rpm hard drive. I'm not sure where DriveDX gets the read/write speed, but the speed is even worse than your internal drive. While the external drive is connected via USB 3.1 and has a SATA 6Gb/s it should be faster. Again, I'm not sure how DriveDX derives this value.


I think your problem as shown in these reports is related to drive issues. Try running BlackMagic Disk Speed Test on both drives. I would boot each drive and run the test on both drives so you can see how much of an impact running the test from the booted drive has on performance. If you actually have an USB SSD, then it should be able to achieve 400-500MB/s when connected via USB3 and SATA3 connection. Hard drives can be anywhere from 70MB/s to 150MB/s at best on a SATA 3 or USB 3 connections.

Apr 13, 2019 2:23 AM in response to Tesserax


OK I've managed to get EtreCheck to run without giving me the 'insufficient access' warning. I don't know if this provides any extra data?


>Per chance do you use any type of anti-virus or cleaner apps?


I have in the past. I didn't have one installed at the time, but I've installed and run AVG on all three drives and nothing has shown up.

Apr 7, 2019 10:50 AM in response to awocomputes

Thanks for posting your EtreCheck report. Here are some things that stand out for me:


  1. Your mini only has 4 GB of RAM & only a 500 GB mechanical hard drive. Both of these will cause poor overall performance.
  2. Using a Cloud-based backup will slow performance when running.
  3. The read/write speeds of that mechanical drive are dismal.
  4. Without allowing EtreCheck "Full Drive Access" or running it under a user account without Administrator privileges, it only provides a limited report.


I don't use DriveDX, so I'll let the HWTech respond to those findings.

Apr 6, 2019 5:43 PM in response to awocomputes

Run DriveDX to check the health of your hard drive. If DriveDX shows the drive as healthy, then post a screenshot of all the "Health Indicators" as they may provide clues. Apple's diagnostics won't detect many drive failures and these "Health Indicators" are a very good way of judging a drive's health. If the drive is failing, then it can still cause system slowdowns even if the OS is on a USB3 connected SSD. Unfortunately Apple and even many independent techs don't know to check these attributes.


4GBs of RAM is not very much and can be contributing to the problem especially if memory is being swapped out to the hard drive. Even if the hard drive is healthy you may want to consider replacing the hard drive with an SSD.

Apr 7, 2019 11:30 AM in response to Tesserax

Thanks!


I've tried disabling the cloud backup but the speed issues seem to be indpendent. I've set the cloud backup to run once per day overnight so I'll try again and see if that has an impact.


In terms of the RAM, I'm really aware that my other macs (eg at work) also have 4Gb of RAM and are totally happy. But yes a RAM upgrade might be worth trying.


Does the performance of the internal HD affect me if I am booting off the external SSD and keeping all my files there? I don't interact with the HD at all, but maybe the system does without me knowing it?


I can see that EtreCheck is on the full disk access list in the Privacy pane in system preferences. But I'll try again and see if I can get the fuller report by restarting or logging in as a non admin users

Apr 7, 2019 3:59 PM in response to awocomputes

Does the performance of the internal HD affect me if I am booting off the external SSD and keeping all my files there? I don't interact with the HD at all, but maybe the system does without me knowing it?

It will depend on how you have this SSD connected to your mini. Regardless, boot up and running times should be affected since it will have to go through a USB 3.0 or Thunderbolt 2 port, as opposed to, the PCI interface that the internal drive uses.


So, you are correct that this internal drive is not the sole source of the issue, but I was just trying to make you aware it could be if you decided to boot up with it.


I'll wait for the next report run to see if I can find anything else that could be the cause.


Per chance do you use any type of anti-virus or cleaner apps?

Apr 8, 2019 10:50 AM in response to Tesserax

With EtreCheck, it's on my list of Full Disk Access with a check mark in the box next to its name, but when I run the report it's still throwing up a minor warning about not having full drive access.


On the EtreCheck website I can see this:


Note that “Full Drive Access” is slightly different than Apple’s term “Full Disk Access”. This is because, when running the Mac App Store version of EtreCheck on macOS 10.14 “Mojave“, EtreCheck’s “Full Drive Access” has two steps - the new “Full Disk Access” in macOS 10.14 “Mojave“ and the normal disk permissions to escape the Mac App Store sandbox.


But there's no explanation of how to action the "normal disk permissions" - maybe I should just download ECPro?

Apr 8, 2019 10:55 AM in response to HWTech

You're quite right. It's a Hard Disk. I went back and checked the original order - somehow I'd had a moment of cognitive blindness around this, and convinced myself I'd ordered and SSD.


I will disable spotlight indexing and see what effect that has.


I'll also run the the BlackMagic test on both drives, booted from each drive in turn.

Apr 8, 2019 11:18 AM in response to awocomputes

Yup - turns out there's a portable SSD and a portable HDD both called "WD Passport" - and on Amazon if you search "SSD" you get in the first page of search results HDDs. Brilliant. I have now ordered an actual internally mountable SSD, and a SATA to USB cable so I can at least get that up and running and if it improves things have it fitted inside.

Apr 13, 2019 2:15 AM in response to HWTech

OK! So I have set up the new external SSD that is actually an SSD. I've run the BlackMagic Speed Test on each of the disks.


I'm not sure if there's a helpful figure to read off as something like the indicative speed (there's a table of figures of read/write speeds for various video formats on the right of the display - one of those?) - but the basic trend is: the external SSD is the fastest. The two HDs internal and external both achieve about the same speeds, and are both slower when they are the boot drive from which the test is run. The SSD is actually faster when it is the boot drive. Also the SSD gets read speeds 2 - 3x than the write speeds.


I think this points to replacing the internal HD with this new SSD as being the most likely solution to the problem. What do you think?

Painfully slow mac mini - tried so many things - what now?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.