Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Level 2

241 points

Exchange Password Required for Mac notification

Turned on my iPhone this morning to listen to music, and found that about 50% of the songs in my iTunes library were greyed out with no artwork. I got the error message, "This song is not currently available in your country or region" when I tried to play any of them. No particular pattern, no obvious reason, and many were on music that I burned from my own CDs many years ago.

I get the same message after re-booting the phone, going into airplane mode and everything else I could think of. Any ideas?

iOS 12.2

Doug

[Re-Titled by Moderator]

iPhone 6 Plus, iOS 12

Posted on Apr 8, 2019 9:42 AM

Best reply

ApexSpeed Author

Level 2

241 points

Posted on Apr 8, 2019 1:14 PM

No, nothing has changed. No OS updates or anything. It's blacking out songs that I own from burned CDs, not even iTunes purchases. And completely randomly, as well (like 7 random songs on a single album).

View in context

Similar questions

128 replies

Oct 11, 2019 9:46 AM in response to ApexSpeed

about 1/4 of my recent downloads were greyed out. II disconnected my phone from iCloud, then reconnected. that seemed to work.

Oct 19, 2019 3:54 AM in response to jon8979

Quick, everyone stop posting what has helped for you because Jon’s ever scientific it will fix itself should be the last word on this.

jon8979

Level 2

202 points

Oct 20, 2019 2:18 AM in response to JugheadIsHighAgain

I get that people want to be the hero, but none of these "fixes" are reproducible. This means they aren't actually fixes. Sorry.

Nov 10, 2019 1:02 AM in response to Lawrence Finch

can you please explain this...

Nov 10, 2019 1:07 AM in response to jon8979

please explain how it 'spontaneously fixes itself'?finding it a little difficult to believe that Apple has a spontaneous fixing department

Nov 22, 2019 2:56 PM in response to ApexSpeed

If you go to settings and then click on music you can reset your sync library by turning it off then on.

GinaBT15

Level 1

4 points

Dec 15, 2019 5:44 PM in response to ApexSpeed

I don't have access to a computer. Is there a fix I can do on my phone? I've got the iPhone 11 Pro and software updated to 13.3

Jan 24, 2020 1:04 PM in response to Cybershield

I am experiencing the problem with songs purchased from the iTunes Store...

Apple, please help!

Exchange Password Required for Mac notification