the network connection was reset

Has this now stopped? Since this morning, the issue seems to have stopped for me - or at least I cannot induce it to happen. The only substantive change was to run the iOS4 upgrade on my iPhone and iPad last night. During this process some connection to the iTunes server occurs - could this have cleared the issue? Anyone else seen a change?

Yup, I've been able to connect to the iTunes store and download anything since yesterday.

Yup, I've been able to connect to the iTunes store and download anything since yesterday.

Same here. I emailed ITunes support and received the following message two days ago:

"I have verified that the iTunes Store is functioning and accepting connections, which indicates that the issue is related to your Internet connection, local network, or your local computer itself."

I checked with my ISP before I sent that e-mail. Everything was okay. But the iTunes reply was exactly what I expected to hear. I knew that they would never admit that the problem was theirs and would just pass the buck to others. Yesterday, the store was accessible again and iTunes was functioning normally. It seems very obvious that this was an iTunes problem all along. Even so, I'm absolutely certain that they will never admit that it was. 😟

hi have the same prob try this worked for me at the top of itunes page click on store and instead of home click on search then you should get into itunes store ok have to do this every time now

Having the same problem here. Mid 2010 Macbook Pro, iTunes 9.2.1, iPhone 3GS with iOS 4.0.1

Most of the times i get this error: "stopped (err = -3253)" and a dialog saying that the network connection was reset. This is the same for Apps and Music. But sometimes it works and I can download normally. I am certain that it's not a problem of my connection or anything local since i did a lot of trial-and-error testing and the problem is pretty reproducible. Except for the few times when it works. This morning for example I had two App updates. First I got an error message for both. Later, one of them downloaded OK but the second did not and it attempted download right after the first...

I am quite sure this is a server issue. Apple???

I was able to 'download all app updates' without an error message today for the first time in weeks. I still have not turned 'enable multiple downloads' back on. I will try that in a day or two.

Mike

This issue is very annoying. I have been signing out of itunes and then trying to update apps. It prompts you to enter user id and password and that seems to be working much better. Not a fix for sure, but it is worth trying.

Same issue here in Germany on german iTMS. Can't browse the store nor listen/preview songs with this message popping up:

http://homepage.alice.de/glutz/itmserror.png

The network connection is fine. I can ping any host with no problem.

I wonder what is causing this and what remedie apple has to offer!?

same same here. also alice DSL (in berlin) - internt otherwise fine.

and also the same result when using a mobile UMTS hotspot instead of the DSLine …

I had similar problems with Alice in Berlin.
After I changed my DNS server to OpenDNS, the problems went away...
[208.67.222.222, 208.67.220.220]
Possibly just coincidence, but worth a punt, perhaps.

@JBCtoo
thanks for that tip. i now use google public DNS and : no troubble since then buying and downloading from the appstore ! thanks so much … i hope it stays that way (if not i will be back) … but anyone know that that actually tells us ?
cheers,
ab.

I've seen it a few times with Alice, where I've typed in a valid URL, and got directed to their "Site not found" page, which gave the site it typed in as one of the sites I might have intended. Clicking Alice's suggested link just looped. I got slightly bored with this, and tried OpenDNS (which worked for web pages and iTunes).

My theory is that Alice's DNS server periodically has fits, and it scuppers the iTunes communications. (Maybe it's trying to be smart and redirect to a non-existing cache or something.)

Changing the DNS-Server solved my problem, thanx a lot.
My ISP is Alice too...