HomePod loses connection frequently when using as Apple TV output

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Level 1

5 points

HomePod loses connection frequently when using as Apple TV output

While using my HomePod with my Apple TV as a second audio output (in addition to tv audio), it frequently (multiple times a day) loses the connection and can only be fixed by resetting the HomePod by plugging and unplugging it. I tried removing the HomePod and setting it up as new and it still keeps happening. When I check the HomePod in the Home app when this is happening it usually shows at Paused though sometimes I see not connected.

This is an incredibly frustrating experience and not what I expect from an Apple product.

HomePod, iOS 12

Posted on Apr 9, 2019 10:57 AM

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Answer 1

Vancouver22

Level 8

36,276 points

Apr 10, 2019 1:35 PM in response to JaminAtl

I know it’s not a good solution and I agree they shouldn’t do this, but they do. They’re just not dependable and no amount of resetting will fix it, because they weren’t right in the first place.

i don’t do resets anymore, waste of time. So I just unplug it for a temp fix. Has the same affect without the extra bother.

You can send feedback to Apple ( they don’t reply though)

Apple Feedback

https://www.apple.com/feedback/

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Answer 2

JaminAtl Author

Level 1

5 points

Apr 10, 2019 5:31 AM in response to Vancouver22

That doesn’t solve the problem but rather just just changes what I’m unplugging/replugging. My other Apple devices have no problem re-establishing connection to wifi after losing it, HomePod shouldn’t either.

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Answer 3

JaminAtl Author

Level 1

5 points

Apr 11, 2019 8:40 AM in response to Vancouver22

Ok. We’re on the same page then.

I was hoping for some actual support from Apple but I guess that won’t be happening. All I can hope for now is that some future update will suddenly solve it. 🙏🏼

Until then 🔌 is the only solution

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Answer 4

turingtest2

Level 10

272,795 points

Apr 11, 2019 11:01 AM in response to JaminAtl

Does your router support multiple radio bands? I.e. both 2.4GHz & 5GHz? If so you may find HomePod is more reliable if there is only one option to choose from. Adding a fixed address reservation for the HomePod in your router might also help.

tt2

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