Macbook Pro Heats up quickly on startup and trackpad and keyboard is unresponsive

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Level 1

8 points

Macbook Pro Heats up quickly on startup and trackpad and keyboard is unresponsive

i have got a 2017 Macbook Pro. When i power it on it gets hot really quick, the right fan you can start to hear speeding up to cool down the lapyop, My keyboard and trackpad is unresponsive you can’t do nothing.

i have tried to do the command + R and hold power button and that again does nothing.

Its strange because one min work fine, close down as normal and this time come to use it again i got this issue.

MacBook Pro 13", macOS 10.14

Posted on Apr 12, 2019 11:08 AM

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Answer 1

leroydouglas

Level 10

199,968 points

Apr 12, 2019 11:19 AM in response to ceekay96

No power button is involved in Recovery except to turn it on, then command R

Boot into Recovery (Command R) and from the dropdown menu: Utilities> Disk Utility> run the First Aid on your Macintosh HD. If errors are found and repaired, run again until no errors reported. 

Recovery http://support.apple.com/kb/HT4718

If you can not get that far Try resetting NVRAM/PRAM http://support.apple.com/kb/ht1379

Try resetting the SMC https://support.apple.com/en-us/HT201295

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Answer 2

leroydouglas

Level 10

199,968 points

Apr 12, 2019 11:53 AM in response to ceekay96

ceekay96 wrote:

I have tried that but it won’t even go into Recovery mode anymore, it just comes up no keyboards found. The keyboard does not light up and the trackpad is not clickable or move cursor when i touch it.

I hope this is not the end of my laptop.

If the NVRAM and SMC did nothing for you, then In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment

Make an appointment hardware issue—

https://www.apple.com/retail/geniusbar/

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Answer 3

ceekay96 Author

Level 1

8 points

Apr 12, 2019 11:35 AM in response to leroydouglas

I have tried that but it won’t even go into Recovery mode anymore, it just comes up no keyboards found. The keyboard does not light up and the trackpad is not clickable or move cursor when i touch it.

I hope this is not the end of my laptop.

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Macbook Pro Heats up quickly on startup and trackpad and keyboard is unresponsive

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