Major Apple ID issues

Read thoroughly please.


  1. My Apple ID works perfectly! ;-) It truly does.
  2. But.
  3. Not on this Mac.
  4. I changed the password recently on my iPhone and this password immediately worked when I logged in to High Sierra but as I use Logic 9 on the same computer I also have a partition with Sierra.
  5. The Sierra partition is completely whack! By this I mean the Apple ID stuff.
  6. I can not login to iTunes.
  7. Not iBooks.
  8. Not App Store.
  9. I am losing my mind.
  10. The suggested solution I saw before by going through a lot of pain with the Terminal is just not okay, Apple.
  11. WHY isn't there a simple possibility to clear the Apple ID files on the computer so that it wipes old log files regarding this? I just simply want to login again and have things working.
  12. I am a Mac fanboy and I often recommend macs and iphones but this is **** and this makes me totally negative.
  13. Wake up Apple.
  14. on this screendump the correct apple id password is entered and this is the ****** **** that happens!!!
  15. Going completely mad here. Drives me nuts.




[Image Edited by Host to Remove Personal Information]


Mac mini, macOS 10.13

Posted on Apr 13, 2019 2:56 AM

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22 replies

Apr 13, 2019 8:48 AM in response to iStockholm

It may not help, but try running/posting the Etrecheck report. Try running this program in your normal user account, then copy and paste the output in a reply. The program was created by etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy Report” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply        Pastebin


Etrecheck – System Information    10.10 and later

Apr 13, 2019 4:00 PM in response to Eric Root

Software Installs (past 30 days):

    Install Date Name (Version)

    2019-03-29 Spectrasonics Update

    2019-03-30 iTunes (12.8.2)

    2019-03-30 Safari (12.1)


Diagnostics Information (past 7 days):

    2019-04-13 11:59:41 iTunes.app CPU

        Executable: /Applications/iTunes.app


    2019-04-13 11:29:20 helpd Memory

        Executable: /System/Library/PrivateFrameworks/HelpData.framework/Versions/A/Resources/helpd


    2019-04-13 11:07:25 fseventsd Crash (9 times)

        Executable: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/FSEvents.framework/Versions/A/Support/fseventsd


    2019-04-09 11:22:22 WindowServer CPU

        Executable: /System/Library/PrivateFrameworks/SkyLight.framework/Versions/A/Resources/WindowServer


    2019-04-09 06:39:18 com.apple.WebKit.WebContent Crash

        Executable: /System/Library/StagedFrameworks/Safari/WebKit.framework/Versions/A/XPCServices/com.apple.WebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent

        Details: 

            Bundle controller class:

            BrowserBundleController


    2019-04-09 00:24:22 sandboxd Memory

        Executable: /usr/libexec/sandboxd


    2019-04-08 22:37:13 Finder.app CPU

        Executable: /System/Library/CoreServices/Finder.app


End of report

Apr 13, 2019 4:41 PM in response to Eric Root

Ok sir, well I didn't think the data above that said anything which could be related to this issue. Not this either of course. I've cleaned the system and restarted so let's see, starting iTunes again... nope, same issue again. I just can't login. It also begins by alert boxing; You don't have permission for this action. Do I have permission to lower my mac into a sink of water? ;)

Apr 13, 2019 4:54 PM in response to iStockholm

• Tried unauthorizing

• Tried authorizing

• Tried reset logs functions inside iTunes


Same problem.


I'm computer savvy enough to be certain the problem lies in system files on this particular OS partition but I followed another guide and couldn't find the folder named adi – and I see all hidden files too.


I just wish there was a terminal command that could wipe out old App Store data so that it goes out on the internet to handshake because it never happens, it stops at some checksum / whatever.

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Major Apple ID issues

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