I made a purchase of coins from a game but, they ignored my request and I saw this message from Apple to renew my billing account. I checked my card and I noticed that was expired on 03/2019. Game declined my order. No coins, no payment, no billing..

I made a purchase of coins from a game but, they ignored my request and I saw this message from Apple to renew my billing account. I checked my card and I noticed that was expired on 03/2019. That app (machington mansion) declined the order and didn’t give me the coins and I didn’t receive a billing email from Apple. The last order in my purchase history is the declined one and I send screenshot so you can see it. I said ok no coins, no payment, no billing. But since then iTunes doesn’t let me update my other apps and keeps asking for new payment method. I don’t owe money to any app. Why don’t they even let me to change my payment method to none? I’m out of the country now and I cannot go to my bank branch to get a new card. And I am not sure if that game is going to charge the new card for what they refused to give me. I needed the coins at that time. I don’t need them now because I’m not planning to play that game anymore. Please help me with this problem. Regards


iPad Pro, iOS 12

Posted on Apr 14, 2019 8:03 PM

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Apr 14, 2019 11:36 PM in response to Kappy

They didn’t charge me and they didn’t give the coins. It’s not their problem, my card was expired. I don’t know when nobody owes anybody, why iTunes doesn’t let me update my free apps!?


In payment methods, it only allows me to use another credit/visa/master card. It doesn’t let me delete my payment information. As I am out of the country, I cannot change my card, which other cards are acceptable for iTunes? Does a gift card work?

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I made a purchase of coins from a game but, they ignored my request and I saw this message from Apple to renew my billing account. I checked my card and I noticed that was expired on 03/2019. Game declined my order. No coins, no payment, no billing..

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